Product Manager - Loyalty Platform - D2C/B2C/Retail/CPG

Product Manager - Loyalty Platform - D2C/B2C/Retail/CPG (9-13 yrs) - Define and drive the CPG D2C expansion strategy across the Loyalty Platform - Develop and maintain a structured CPG D2C use case catalogue spanning loyalty, decisioning and AI capabilities. - Identify platform and module capability gaps required to support retail and D2C growth. - Translate CPG growth requirements into clear, structured product inputs for Rewards, MRTM, Digital and Modernisation PMs. - Support lighthouse CPG deployments and capture structured market validation feedback. - Ensure vertical expansion aligns with platform abstraction guardrails and long-term cross industry strategy. - Collaborate with Product Marketing to support retail positioning and value articulation. - Provide structured input into roadmap prioritisation without direct ownership of module backlogs. - Monitor retail and CPG engagement trends and translate insights into actionable product recommendations. Mandatory Skills - 8+ years of product management experience within retail, CPG, D2C or commerce-driven ecosystems. - Strong understanding of loyalty, engagement and consumer growth models. - Experience defining cross-channel customer journeys and personalisation use cases. - Demonstrated ability to operate across multiple product modules without direct authority. - Experience translating market and client requirements into structured product inputs. - Strong stakeholder alignment and cross-functional collaboration capability. - Experience participating in enterprise solution workshops and structured implementation discussions. Desirable Skills: - Experience with marketing automation, decisioning or loyalty platforms. - Exposure to AI-driven personalisation, recommendation engines or growth optimisation systems. - Experience working with commerce platforms or retail data ecosystems. - Experience supporting the launch of new vertical offerings within enterprise SaaS. - Exposure to telecom engagement ecosystems. - Experience working in global enterprise environments.