Call Center Healthcare Representative - Remote US (Any city, WI, US, 99999)

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment.

While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.

Summary Join Gainwell as a Call Center Healthcare Representative and play a meaningful role in supporting healthcare programs that serve communities across the country.

In this remote, full-time role, you’ll provide clear, accurate information to members and providers while delivering a professional and compassionate customer experience.

If you thrive in a structured, high-volume environment and take pride in helping others, this opportunity offers purpose-driven work with daytime hours. Your role in our mission This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes.

Handle inbound calls from members and providers, delivering accurate information related to healthcare benefits, eligibility, and services. Research and resolve inquiries efficiently while following established procedures and compliance guidelines.

Document customer interactions clearly and accurately in multiple systems during live calls. Meet performance expectations including quality standards, service levels, and productivity goals. Contribute to a collaborative team environment focused on delivering reliable and responsive support.

What we're looking for At least two (2) years of customer service experience, ideally in a call center or high-volume environment. Healthcare experience preferred (medical office, pharmacy, insurance, Medicaid/Medicare, or healthcare call center). Strong