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Customer Support Representative | Japanese | Remote
Careerxtra•Japan•🌍 Remote
ContractMid Level
👁️ 0 views•📝 0 applications•Posted 9/3/2026•Expires 11/2/2026
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Job Description
Join an international FX/CFD brokerage as a Japanese-speaking Customer Support Representative , supporting clients with trading accounts, platforms, and day-to-day enquiries. What you’ll do:
• Support clients with account opening and maintenance
• Handle enquiries via email, phone, and internal channels
• Provide guidance on trading platforms and services
• Troubleshoot account and MetaTrader-related issues
• Manage complaints and escalate complex cases when needed
• Liaise with internal teams to resolve customer issues
• Support selected marketing activities, including translations and events What we’re looking for:
• Fluent Japanese
• Fluent English (B2+)
• University or college degree Strong communication and interpersonal skills
• Good MS Office and CRM skills
• Ability to work independently and under pressure
• Previous customer support experience is an advantage What’s offered: 🌍 Fully remote | Japan 📄 B2B / Services Agreement / Freelance 📈 International FX/CFD environment 🎓 Professional learning and development 🤝 Multicultural team environment Interested? Apply now and take the next step in your international customer support career. Originally posted on Himalayas
Required Skills
JapaneseEnglishMS OfficeCRMcustomer supporttrading platformsMetaTrader
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