IT Team Lead - Technical Support

Location : Gurugram Shift : UK Shifts Working Days : 5 Days Working | 2 Fixed Weekly Offs Role Overview : We are looking for an experienced IT Team Lead to lead and mentor technical teams, manage delivery operations, and ensure smooth execution of projects and day-to-day technical activities. The ideal candidate should have a strong IT delivery - software engineering background, proven team leadership experience, and the ability to manage priorities, resolve technical issues, and effectively coordinate with internal and external stakeholders. Key Responsibilities : - Lead, manage, and mentor technical teams to achieve business and project objectives. - Manage team workload, priorities, resource allocation, and deliverables. - Monitor team performance and ensure timely completion of assigned activities. - Resolve technical, operational, and delivery-related issues effectively. - Coordinate with business and technical stakeholders to ensure smooth project delivery. - Track project progress, identify risks or dependencies, and drive timely resolution. - Support team members in troubleshooting complex technical and operational challenges. - Promote collaboration, knowledge sharing, and continuous improvement within the team. - Conduct regular team reviews and provide guidance for individual development. - Ensure adherence to defined processes, delivery standards, and Agile practices. Required Skills & Qualifications : - 10 - 15 years of overall IT experience with a strong software engineering - IT delivery background. - Proven experience in technical team leadership and people management. - Strong understanding of Agile - Scrum methodologies. - Experience managing workload, priorities, resources, and project deliverables. - Strong technical troubleshooting and problem-solving capabilities. - Excellent communication, stakeholder management, and conflict-resolution skills. - Demonstrated ability to mentor, coach, and develop technical team members. - Strong organizational and decision-making skills. - Ability to work effectively in a UK shift environment. Key Competencies : - Team Leadership & People Management - IT Delivery Management - Stakeholder Management - Technical Problem Solving - Resource & Workload Management - Agile - Scrum - Conflict Resolution - Mentoring & Team Development - Project & Performance Management Perks & Benefits : - PF & Gratuity - Medical Benefits - 5 Days Working - 2 Fixed Weekly Offs - UK Shifts - Growth and learning opportunities