Senior Leadership - Operations

Senior Leadership Operations | North Karnataka Job Location: Hubli, Karnataka About the Company: One of Indias leading consumer brands, the organization is currently undergoing a significant transformationfrom a footprint-led business to a more profitable, customer-centric and scalable organization. This is an opportunity for a business leader who thrives on ownership and execution. The role is not about managing a support function or following established playbooks. It is about building and running a business, making critical trade-offs between growth and profitability, and creating a stronger, more sustainable region. Role Overview: As the business leader for the region, you will have end-to-end accountability for the geography, with ownership of the Annual P&L and overall business performance. The role demands strong commercial acumen, operational rigour and the ability to make quick, data-backed decisions. Every decision will have a direct impact on growth, profitability, customer experience and the long-term health of the business. Key Responsibilities: 1. End-to-End P&L Ownership: - Own the Annual Operating Plan (AOP) for the region, covering growth, margins and cash discipline. - Lead weekly and monthly business reviews with a strong focus on unit economics, cohort performance and cost levers. - Work closely with Buying, Merchandising, Supply Chain and Marketing teams while retaining overall accountability for business outcomes. - Identify performance gaps early and take decisive corrective actions across pricing, assortment, manpower and footprint. 2. Drive Network Expansion & Business Scale: - Lead the expansion of the store network, covering site identification, feasibility, launch and ramp-up. - Make informed decisions on where to expand, where to pause investments and where to strengthen existing fundamentals. - Build the business with a marketplace mindset, with a sharp focus on network density, repeat customer behaviour and cost-to-serve. 3. Drive Operational Excellence: - Ensure consistent execution of day-to-day operations while continuously improving operational standards. - Monitor and act on business-critical metrics that directly influence contribution, efficiency and customer trust, rather than focusing on vanity KPIs. - Drive a culture of continuous improvement and Kaizen, with an emphasis on simple, practical and high-impact solutions. - Ensure strong governance, compliance and adherence to SOPs without compromising business agility. 4. Build a Customer-Centric Culture: - Create a culture where customer pain points are clearly visible, proactively addressed and not hidden within reports. - Work cross-functionally to improve availability, freshness, service levels and resolution turnaround time. - Convert customer insights and feedback into actionable improvements at the store and supply-chain level. 5. Develop Strong Leadership Teams: - Lead a large and distributed workforce across multiple cities and clusters. - Build a strong leadership pipeline across city and store operations by identifying capability gaps early and addressing them through coaching, hiring or performance interventions. - Establish clear objectives, conduct transparent performance reviews and build a culture of ownership and accountability. - Foster an environment where results, integrity and speed of execution remain non-negotiable. Ideal Candidate Profile: This role is best suited for leaders who have: - Managed large city, cluster or category businesses across e-commerce, quick commerce, food-tech, QSR or other scaled consumer businesses. - Led multi-location teams and complex on-ground operations. - Demonstrated the ability to make meaningful business decisions balancing growth and profitability. - Worked successfully in high-pressure, ambiguous and fast-paced environments with short feedback cycles. Only candidates from Ecommerce, FMCG/ FMCD or Retail need to apply. What Were Looking For: - MBA with relevant post-MBA experience in e-commerce, consumer technology, QSR or other scaled consumer businesses. - Strong track record of P&L ownership or demonstrated P&L ownership mindset. - Strong analytical capabilities and the ability to make data-driven business decisions. - High energy, strong ownership orientation and willingness to travel extensively. - Comfortable working in a 6-day operating rhythm and being deeply involved in on-ground business operations. - A strong bias for action, execution and business building rather than a conventional desk-based role. Why This Role Matters: This is a business-building and transformation role, rather than a maintenance mandate. The opportunity provides the platform to: - Own and operate a business of meaningful scale. - Build and develop leaders who can take the organization into its next phase of growth. - See the direct and immediate impact of your decisions on business performance. - Build the capabilities required to move into larger geographies, national leadership roles or larger P&L mandates. - For leaders coming from high-growth start-ups, this offers the opportunity to experience significant scale without compromising on speed, ownership or accountability.