Pointo - Vice President - Operations

Position: Vice President Operations Department: Operations Reporting To: COO (Chief Operations Officer) Location: Bangalore/Kolkata Employment Type: Full-Time About the Role: We are looking for a dynamic and result-oriented Vice President Operations to lead and strengthen the organization's end-to-end operational excellence across all business locations. The incumbent will be responsible for driving operational efficiency, optimizing supply chain and service operations, ensuring profitability, implementing standardized processes, and building a high-performance operations culture. The role requires strategic thinking combined with strong execution capabilities to enhance customer satisfaction, improve service quality, reduce operational costs, and support business scalability. Key Responsibilities: Operations Management: - Lead and oversee day-to-day operations across all hubs and business units. - Ensure seamless execution of operational activities while maintaining service quality and efficiency. - Drive operational performance through effective planning, monitoring, and execution. - Develop operational strategies aligned with organizational growth objectives. Supply Chain Management: - Oversee end-to-end supply chain operations, including procurement coordination, inventory management, warehousing, logistics, and distribution. - Ensure optimum stock availability across hubs to meet market demand without excess inventory. - Monitor inventory movement, replenishment planning, and stock accuracy. - Improve supply chain visibility and efficiency. Service Operations: - Ensure timely completion of service requests within defined Turnaround Time (TAT). - Improve customer satisfaction by maintaining high service standards. - Monitor service KPIs and implement corrective actions wherever required. - Establish service excellence standards across all operational locations. Standard Operating Procedures (SOPs): - Design, implement, and continuously improve Standard Operating Procedures (SOPs) across all operational functions. - Ensure SOP compliance through regular audits and process reviews. - Standardize workflows to improve efficiency and consistency. Process Excellence & Continuous Improvement: - Lead Process Excellence initiatives using Lean, Six Sigma, Kaizen, and other operational improvement methodologies. - Identify operational bottlenecks and implement sustainable improvements. - Build a culture of continuous improvement and operational innovation. - Drive digital transformation initiatives to improve operational efficiency. Cost Management: - Conduct detailed operational cost analysis across all functions. - Identify cost optimization opportunities without compromising quality and customer experience. - Develop and execute cost reduction initiatives. - Monitor operational budgets and improve overall cost efficiency. Profit & Loss Management: - Own and manage Profit & Loss (P&L) for all operational hubs. - Monitor operational profitability and implement strategies to improve margins. - Review financial performance and recommend corrective actions. - Collaborate with Finance for budgeting, forecasting, and variance analysis. Team Leadership: - Lead, mentor, and develop regional and hub operations teams. - Build a high-performance culture driven by accountability and ownership. - Establish KPIs and performance review mechanisms. - Foster cross-functional collaboration between Operations, Sales, Finance, Service, and Supply Chain teams. Performance Monitoring: - Develop dashboards and MIS reports for operational performance. - Monitor key operational metrics including Service TAT, Customer Satisfaction (CSAT), Inventory Accuracy, Stock Availability, Operational Cost, Hub Profitability, Process Compliance, and Productivity Metrics. Required Qualifications: Experience: - MBA in Operations Management from a recognized institution (Mandatory). - 8 - 10 years of experience in Operations Management, Supply Chain, Service Operations, or Process Excellence. - Six Sigma Certification (Green Belt or Black Belt preferred). - Minimum 3 years of experience in a leadership role managing multi-location operations. - Additional certifications in Lean Management, Supply Chain Management, or Process Excellence will be an advantage. - Experience in the EV and battery industry is preferred. Required Skills & Competencies: - Leadership Skills, Operations Management, Strategic Thinking, Supply Chain Management, Decision Making, Inventory Planning, Stakeholder Management, Service Operations, Cross-functional Leadership, SOP Development, Team Development, Lean Six Sigma, Problem Solving, Process Excellence, Change Management, Continuous Improvement, Negotiation & Influencing, Cost Analysis & Cost Optimization, Communication & Presentation Skills, Budgeting & P&L Management, Vendor Management, Business Process Re-engineering, Data Analysis & MIS Reporting, Risk Management. Additional Requirements: - Handled a team size of 100+ employees. - Managed 500+ Cr company operations. - Ability to handle Pan India operation from Tier 1 to Tier 3 cities. - Built startups from scratch to Series A (Preferably). What We Offer: - Opportunity to lead operations for a fast-growing organization. - High visibility with leadership and strategic decision-making. - Stock Options participation and long-term wealth creation opportunity. - Performance-driven work culture with opportunities to build scalable operational excellence. - Clear growth path to C-Suite position. - Opportunity to work in Battery Circular Economy. - Challenging work environment to go from 100 Cr to 1000 Cr. - Be part of Vision 2030 IPO.