Senior Software Technical Consultant (MS Dynamics 365) – Contract

Job Responsibilities

• Analyse business requirements and design Microsoft Dynamics 365 Customer Service, Sales, and Field Service solutions that align with business objectives.

• Lead solution design, effort estimation, and implementation planning for CRM transformation projects.

• Configure, customize, and support Microsoft Dynamics 365 applications in accordance with project requirements and best practices.

• Prepare solution documentation, functional specifications, implementation plans, and technical proposals.

• Support business development activities by contributing to solution proposals, presentations, and project estimations.

• Deliver project milestones within agreed scope, budget, timelines, and quality standards.

• Collaborate with business stakeholders, project teams, and external partners throughout the project lifecycle.

• Ensure compliance with organizational governance, security policies, and project delivery methodologies.

• Identify opportunities to improve solution delivery processes, methodologies, templates, and reusable assets.

• Provide guidance and mentoring to junior consultants through knowledge sharing and technical reviews.

• Stay current with Microsoft Dynamics 365 product enhancements, industry trends, and best practices to recommend continuous improvements.

• Key Skills:

• Bachelor’s degree in computer science, Information Technology, or a related field.

• Minimum 7+ years of hands-on experience in designing, developing, enhancing, and maintaining

• Strong expertise in Microsoft Dynamics 365 Customer Service, Sales, and Field Service.

• Experience in CRM solution design, configuration, customisation, and implementation.

• Knowledge of Dynamics 365 workflows, business process automation, security roles, and reporting.

• Experience integrating Microsoft Dynamics 365 with enterprise applications and third-party systems.

• Familiarity with Microsoft Power Platform (Power Apps, Power Automate, and Power BI) is an advantage.

• Strong analyt