Customer Success Manager I

The entry point into Revenova 's Customer Success Manager career track. The CSM I supports a portfolio of smaller, lower-complexity customers while developing the product knowledge, business acumen, and customer-management skills needed to grow within Customer Success.

This is a developmental role designed for someone highly organized, customer-focused, and curious, who wants to build a career in Customer Success and transportation technology.

Key Responsibilities

Support and manage day-to-day relationships for a portfolio of smaller and lower-complexity Revenova customers. Maintain regular and proactive communication with assigned customers to promote engagement and strengthen customer relationships.

Develop an understanding of each customer's business, transportation workflows, goals, and use of the Revenova platform. Help customers understand and utilize available Revenova resources, training, and product capabilities.

Monitor customer engagement and identify concerns, adoption challenges, or changes in customer sentiment that may require additional attention. Prepare for and participate in customer meetings, account reviews, and renewal discussions, taking on progressively greater responsibility as experience grows.

Manage renewal activities for assigned accounts, including renewal outreach, coordination, and execution of the renewal process. Recognize potential customer needs or opportunities for additional Revenova products and services and communicate them to the appropriate team.

Ensure customer account information, contacts, engagement activity, and relevant account updates are accurately maintained within internal systems. Participate in implementation-to-Customer Success handoffs for newly assigned customers.

Build knowledge of Revenova , Salesforce, transportation management systems, and logistics operations through training and hands-on customer experience. Travel occasionally as needed for customer or company engagements. Collaboration & Escalation Esc