Director, Customer Success

Dispatch is redefining how the world experiences home and field service. Founded in 2013 and trusted by leading brands and service providers, we power seamless, reliable service experiences through a modern platform built for scale.

Our platform gives businesses the visibility, communication, and control they need to manage every step of the service journey, from job acceptance through completion.

With the acquisition of Youreka in 2023, Dispatch expanded its capabilities to include a leading Salesforce-native Smart Forms application that equips mobile workers with guided workflows, improves field execution and customer service, and scales to support complex enterprise operations.

As part of Manos Software, a Valsoft operating group, Dispatch combines the focus and agility of a specialized software company with the long-term support of a global vertical SaaS organization. We’re investing in our product, our customers, and our team with a focus on sustainable, profitable growth.

The Customer Success team owns the ongoing strategic relationships with our enterprise customers across our Dispatch and Youreka product lines. As Director of Customer Success, you will lead the Customer Success organization and play a critical role in transforming how we engage, retain, and grow our customers.

You will lead and develop our team of Customer Success Managers, ensuring they are focused and have the tools to develop deep customer relationships, lead strategic business conversations, and drive meaningful business outcomes for our customers.

You’ll establish the expectations, operating rhythms, coaching, and processes that enable the team to spend more time understanding our customers, their industries, and where we can create additional value.

You will also serve as a senior commercial leader across our most strategic accounts across our products, partnering directly with SAMs and CSMs on key relationships and stepping in to lead complex renewals, expansion opportunities, executi