Director, IT Operations

The Role: We are looking for a dynamic, hands-on Director of IT Operations to lead our global infrastructure and support operations from our India hub. This role is critical to ensuring the stability, scalability, and security of Strategy s enterprise IT systems. You will shape and drive our infrastructure strategy, lead a talented international team, and partner with business and technology stakeholders across regions to deliver robust, secure, and cost-effective IT solutions. Your Focus: • Lead a high-performing global team of engineers and subject matter experts across infrastructure, network, systems, and storage. • Inspire, hire, mentor, and develop a diverse, world-class IT team. • Drive strategic IT infrastructure initiatives and ensure alignment with business objectives and evolving technologies. • Establish and track KPIs to measure team performance, system uptime, and customer satisfaction. • Oversee operations for data centers, cloud environments, network infrastructure, storage, virtualization, backups, and disaster recovery. • Ensure high availability, performance, and security of all corporate IT systems. • Manage Active Directory, Microsoft 365, server management, and system patching (SCCM). • Implement and maintain secure configurations for hardware, software, and network services. • Define and enforce IT operational standards, documentation, runbooks, and SLAs. • Plan and coordinate maintenance windows, change controls, upgrades, and incident response. • Own asset lifecycle management, inventory controls, and procurement recommendations. • Manage on-call rotations and ensure 24/7 global support readiness. • Partner closely with internal application teams, Security, and Engineering to align infrastructure with evolving needs. • Lead vendor relationship management, contract renewals, and performance reviews. • Evaluate cloud provider services and ensure optimal utilization and cost efficiency. • Ensure adherence to IT policies, regulatory standards, and internal controls. • Support internal/external audits and compliance initiatives (e.g., ISO 27001, SOC2). • Own infrastructure-related evidence collection and documentation for certifications. Core Attributes: Motivation. Passion. Integrity. Innovation. Collaboration. Customer Focus. Experience & Skills: • Bachelor s degree in Computer Science, Engineering, or related field. • 7+ years in IT infrastructure operations, including 5+ years in a management or leadership role. • Experience running a 24/7 enterprise-grade infrastructure across multiple regions. • Proven success in disaster recovery planning, testing, and execution. • Project management expertise delivering complex cross-functional IT initiatives. • Advanced knowledge of enterprise network architectures (Cisco, Aruba, Nexus). • Strong experience with firewalls/VPNs (Palo Alto, Cisco, Juniper), and load balancers (F5, Citrix, Meraki). • Deep hands-on experience managing cloud networking components across major hyperscalers (AWS, Azure, GCP), including VPC/VNET peering, site-to-site VPNs, transit gateways, and Direct Connect/ExpressRoute configurations. • Expertise in Microsoft technologies (AD, O365, SCCM), virtualization, and endpoint security. • Excellent written and verbal communication skills. • Ability to navigate complex global organizations and influence stakeholders at all levels. • Strong analytical mindset with a bias for action and continuous improvement. Skills: System Architecture, Itil Framework, Cloud Infrastructure, Vendor Management, Project Management, Network Security Experience: 7.00-12.00 Years