Itao, Avp

: Job Title: ITAO , AVP Location: Bangalore, India Role Description ITAO is the custodian of the application and is responsible to apply and enable during Life-Cycle of the application the IT policies and procedures with specific consideration to IT management and Information Security. The ITAO ensures a clear separation of the responsibility within the project, aimed at achieving a safe and secure running of the application and compliance to regulations, policies and standards. ITAO is responsible for application documentation, application infrastructure reliability and compliance, and is usually the IT SPOC for audit initiatives. What we’ll offer you As part of our flexible scheme, here are just some of the benefits that you’ll enjoy • Best in class leave policy • Gender neutral parental leaves • 100% reimbursement under childcare assistance benefit (gender neutral) • Flexible working arrangements • Sponsorship for Industry relevant certifications and education • Employee Assistance Program for you and your family members • Comprehensive Hospitalization Insurance for you and your dependents • Accident and Term life Insurance • Complementary Health screening for 35 yrs. and above Your key responsibilities Strategy & Architecture • Enterprise IT governance: Reviews current and proposed information systems for compliance with the organization’s obligations (including legislation, regulatory, contractual and agreed standards/policies) and adherence to overall strategy. Provides specialist advice to those accountable for governance to correct compliance issues. • Information security: Communicates information security risks and issues to business managers and others. Performs basic risk assessments for small information systems. Contributes to vulnerability assessments. Applies and maintains specific security controls as required by organizational policy and local risk assessments. Investigates suspected attacks. Responds to security breaches in line with security policy and records the incidents and action taken. • Continuity management: Implements and contributes to the development of a continuity management plan. Coordinates the assessment of risks to the availability, integrity and confidentiality of systems that support critical business processes. Coordinates the planning, designing, and testing of maintenance procedures and contingency plans. • Data management: Assists in providing accessibility, retrievability, security and protection of data in an ethical manner. • Methods and tools: Provides support on the use of existing method and tools. Configures methods and tools within a known context. • Creates and updates the documentation of methods and tools. • Understanding with Snowflake, including architecture,data management • Understanding with common enterprise data modeling • Familiarity with cloud platforms (e.g. GCP), StreamSets and Airflow • Previous exposure to data governance tooling (e.g. Collibra) would be a plus • Understanding of asset management and the financial services data domain would be a plus • Strong problem-solving skills, strategic thinking and attention to detail • Fluent in English (written and spoken) Delivery and operation • Availability management: Contributes to the availability management process and its operation and performs defined availability management tasks. Analyses service and component availability, reliability, maintainability and serviceability. Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels. Implements arrangements for disaster recovery and documents recovery procedures. Conducts testing of recovery procedures. • Service acceptance: Engages with project management to confirm that products developed meet the service acceptance criteria and are to the required standard. Feeds into change management processes. • Configuration management: Applies tools, techniques and processes to track, log and correct information related to configuration items. Verifies and approves changes ensuring protection of assets and components from unauthorised change, diversion and inappropriate use. Ensures that users comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates. Performs audits to check the accuracy of information and undertakes any necessary corrective action under direction. • Asset management: Applies tools, techniques and processes to create and maintain an accurate asset register. Produces reports and analysis to support asset management activities and aid decision making. • Change management: Develops implementation plans for complex requests for change. Evaluates risks to the integrity of service environment inherent in proposed implementations (including availability, performance, security and compliance of the business services impacted). Seeks authority for those activities, reviews the effectiveness of change implementation, and suggests improvement to organizational procedures governing change management. Leads the assessment, analysis, development, documentation and implementation of changes based on requests for change. • Security administration: Investigates minor security breaches in accordance with established procedures. Assists users in defining their access rights and privileges. Performs non-standard security administration tasks and resolves security administration issues. • Application support: Drafts and maintains procedures and documentation for applications support. Manages application enhancements to improve business performance. Advises on application security, licensing, upgrades, backups, and disaster recovery needs. Ensures that all requests for support are dealt with according to set standards and procedures. • Problem management: Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Ensures that such problems are fully documented within the relevant reporting system(s). Enables development of problem solutions. Coordinates the implementation of agreed remedies and preventative measures. Analyses patterns and trends. Incident management: Ensures that incidents are handled according to agreed procedures. Investigates escalated incidents to responsible service owners and seeks resolution. Facilitates recovery, following resolution of incidents. Ensures that resolved incidents are properly documented and closed. Analyses causes of incidents, and informs service owners in order to minimise probability of recurrence, and contribute to service improvement. Analyses metrics and reports on performance of incident management process. Skills and quality • Quality assurance: Contributes to the collection of evidence and the conduct of formal audits or reviews of activities, processes, data, products or services. Examines records for evidence that appropriate testing and other quality control activities have taken place and determines compliance with organizational directives, standards and procedures. Identifies non-compliances, non-conformances and abnormal occurrences. • Conformance review: Collects and collates evidence as part of a formally conducted and planned review of activities, processes, products or services. Examines records as part of specified testing strategies for evidence of compliance with management directives, or the identification of abnormal occurrences. • Digital forensics: Contributes to digital forensic investigations. Processes and analyses evidence in line with policy, standards and guidelines and supports production of forensics findings and reports. Cloud Migration and Understanding: Basic Knowledge on IaaS/PaaS/SaaS and migration from different environments to Cloud Your skills and experience Experience – 6 to 9 years • IT Service Management, IT Governance or IT Project