Business Analyst 10846279

Business Analyst (Airline Crew Operations & Planning) Requirement ID: 10846279 Location: Amsterdam, Netherlands Work Mode: Onsite Start Date: ASAP Duration: 6 Months Status: Open Experience: 6–8 Years Role Overview We are looking for an experienced Business Analyst with strong domain expertise in Airline Crew Operations , including manpower planning, pairing, rostering, day‑of‑ops tracking, and fatigue compliance. The ideal candidate excels in requirement elicitation, business rule definition, BPMN modelling, and user story creation, with hands-on exposure to Jeppesen crew management tools. This role requires deep analytical capability, strong communication skills, and the ability to work across multi‑vendor delivery environments. Key Responsibilities • Lead requirement elicitation across crew operations, planning, and day‑of‑ops domains. • Define and document business rules , BPMN process flows , epics , and user stories . • Analyse crew operational scenarios including: • Manpower Planning • Pairing & Rostering • Day-of-Ops Tracking • Fatigue Compliance • Legality, reserve strategies, qualification/recency • Leave/training impacts and disruption management • Work closely with product owners, architects, and delivery teams to refine backlog items. • Support sprint ceremonies, backlog governance, and cross-team alignment. • Contribute to KPI modelling, benefits tracking, and AB pilot assessments. • Ensure business rules are correctly represented in RAVE config (no coding required). • Collaborate with onsite/offshore teams and support contract/value tracking. • Provide input on security/privacy considerations for crew data and ISR content. Essential Skills & Domain Expertise • Strong understanding of end-to-end Crew Operations processes. • Hands-on experience with: • Crew rules , CLAs, legality, reserve strategies • Qualification/recency, leave/training impacts • Disruption use cases • Working knowledge of: • JMP (manpower models, scenarios) • JCT (assignment states, recovery flows) • Crew Planner (request types, crew-facing journeys) • Ability to interpret business rules surfaced in RAVE config . • Strong communication and stakeholder management skills. • Experience in Agile product environments. Good to Have • Experience with Jeppesen transformations (iCrew, NetLine, satellite tools JCT/CP/JMP). • Familiarity with integration patterns: Process APIs, Events, MFT . • Exposure to fatigue risk management , predictive planning, and AI-assisted planning. • Knowledge of AFKL-style data platforms (ODS, lakehouse) and downstream analytics/reporting. • Experience working with multi-vendor delivery and distributed teams. Competencies • Business Analysis • Airline Crew Operations • Jeppesen Tools (JMP, JCT, Crew Planner) • BPMN Modelling • Agile Delivery