Front Office Executive

Front Office Executive Hearing Solutions is looking for a welcoming and organized Front Office Executive (FOE) to be the first point of contact at our center. If you're skilled in customer assistance, administrative tasks, and maintaining a smooth-running office, we invite you to join our team. Key Responsibilities • Welcome and Assist Customers: Greet customers warmly upon arrival and assist them with their needs. • Information Management: Accurately record customer details using official forms and templates. • Visitor Guidance: Confirm the purpose of each visit (e.g., Test, Purchase, Service, Diagnosis, Consultation) and guide customers to the appropriate department. • Call Handling: Professionally receive, respond to, and transfer incoming calls, providing complete information and support to callers. • Register Maintenance: Keep walk-in and administrative registers meticulously updated. • Client Database: Create and regularly update the client contact database. • Document Management: Organize and file papers, bills, and important documents. • Cash & Accounts: Handle cash, deposit it in the bank, and maintain the daily financial register. • Inter-departmental Coordination: Coordinate effectively with various departments within the company. • Reporting: Generate daily reports (Stocks, Sales, Walk-ins, Daily Expenses) and submit them to the Branch Manager. • Office Upkeep: Ensure the cleanliness and overall good housekeeping of the office. • Staff Supervision: Supervise the Office Assistant and Housekeeping Staff. • Event Coordination: Help coordinate office events like interview drives, promotional activities, joining formalities, send-offs, and birthdays. • Equipment Oversight: Ensure all office equipment, such as fax machines, printers, and PABX systems, are in working order. • Maintenance Contacts: Maintain an organized and up-to-date directory of all maintenance staff contact numbers. • Vendor Management: Handle relationships with vendors for stationery, travel, courier, and all allied third-party service providers. • Hospitality: Arrange food and beverages for senior management, guests, and dignitaries on a case-by-case basis, with prior approval. • Confidentiality: Maintain strict confidentiality of all organizational fiscal and personnel-related information at all times. Skills & Qualifications • Proven experience in a front office, customer service, or administrative role. • Strong organizational skills and attention to detail. • Excellent verbal and written communication skills. • Proficiency in basic computer operations and office software. • A welcoming and professional demeanor. • Ability to multitask and manage time effectively in a busy environment. Skills: Database Management, Reporting, Call Handling, Information Management, Vendor Management, Customer Service Experience: 1.00-6.00 Years