Grant Thornton Bharat LLP - Customer Success Manager - Client Management

Grant Thornton Bharat LLP is hiring for Customer Support Manager / Client Success Manager and Assistant Manager USA roles for one of our premium clients. Location: Manyata Tech Park, Bangalore Work Mode: Hybrid Working Days: 5 Days a Week Shift: 2:00 PM 11:00 PM Both-Side Cab Facility Available Experience: 5 - 10 Years Immediate Joiners Preferred What We Are Looking For: We are looking for professionals who thrive in client-facing environments and have the confidence to handle critical situations in real time. - Ability to provide on-the-spot resolutions during client calls - Strong experience handling customer escalations and stakeholder discussions - Excellent presence of mind and problem-solving skills - Ability to quickly identify root causes and coordinate with internal teams for resolution - Strong client communication, expectation management, and relationship-building skills - Comfortable engaging with senior stakeholders including CEOs, CFOs, and CXOs Role Overview: 70% Client Management: - Manage USA-based client accounts and serve as the primary point of contact - Build strong client relationships and drive customer satisfaction - Handle escalations, issue resolution, and service excellence initiatives - Conduct regular client reviews and stakeholder discussions 30% Upselling & Cross-Selling: - Identify opportunities to expand existing accounts - Drive product adoption and account growth - Collaborate with internal teams to maximize customer value Preferred Background: - Customer Success / Client Success / Account Management - USA Client Management Experience - Escalation Management & Service Delivery - Stakeholder & Relationship Management - Aviation, Hospitality, or Food Industry Experience Preferred Ideal Candidate: A professional who can confidently manage client calls, resolve business-critical issues, maintain composure under pressure, and build long-term trusted relationships with enterprise customers.