Administrative Assistant

About Us Edition Electrical Contractors are an established and fast growing Electrical Contracting Company. We specialise in property Maintenance, installations, emergency repairs and reactive/preventative maintenance within the commercial and domestic industries The Role We're looking for an Admin Assistant to join our operations team and become an integral part of how we manage jobs, communicate with customers, and keep our business running smoothly. This is an entry-level role with real growth potential. You'll work across multiple systems and directly support our customers, field team, operations manager and director. This role will expand to 5 days once you have completed the initial training. Who We're Looking For We need someone who: • Is genuinely enthusiastic about joining a growing business and contributing to its success • Has a strong work ethic and takes pride in what they do • Sees this role as a real career opportunity - someone looking to learn, develop, and build a future with us • Is proactive and engaged - willing to take initiative and ask questions • Shows reliability and commitment - someone we can count on day in and day out • Brings energy and positive attitude to the team • Is authentic, we value real people with genuine ambition over polished LinkedIn profiles If you're someone who's ready to roll up your sleeves, learn fast, and build a career in operations, we want to hear from you. What You'll Be Doing You will handle a mix of customer-facing and back-office work: Reception & Customer Communication • Answer incoming calls from customers and agents • Book jobs and quotes for our technicians • Manage customer communications via Podium (our client management platform) • Provide job updates and handle customer inquiries Job & Schedule Management • Coordinate technician schedules across jobs • Monitor field team progress and workload • Reschedule jobs when conflicts arise • Schedule parts pickups from suppliers • Update job statuses as work progresses in Simpro (our job management software) Email & Administration • Triage and manage incoming emails • Raise work orders and quotes from customer requests • File and organize emails appropriately • Handle general admin tasks that keep the business moving System Management • Record parts arrivals and manage supplier notifications • Add new suppliers to our system • Send customer confirmations via text • Update job information Compliance • Ensure insurance documents and certificates are up to date • Provide insurance documentation to clients as required • Track and ensure all company vehicles are registered and compliant • Maintain compliance records and documentation About You Essential • Proficient with Microsoft Office (Word, Excel, Outlook) and willing to learn new systems and software • Reliable, organized, and able to juggle multiple tasks • Good communication skills (written and verbal) • Central Coast based Desirable • Admin or operations background • Experience with job management or field service software (we'll train if you don't have it) • Customer service experience • Ability to work independently What Makes This Different Training & Development This isn't a "plug and play” role. We invest in our team. You'll receive structured training on all our systems (Simpro, Podium, Xero) and be supported as you learn the business. Study Support If you're interested in furthering your skills, we support team members pursuing a Certificate 3 in Business. The position allows for study one day per week. Room to Grow Starting at 4 days per week, this role expands to 5 days as you complete training. This is a genuine entry point into operations management. The Details • Hours: 4 days per week (increasing to 5 days post-training) • Location: Long Jetty, NSW • Start: ASAP • Type: Full-time How to Apply Submit your resume and a brief cover letter telling us: • Who you are and what you're about • Why you're interested in this role • Any relevant experience • What you're looking to learn or achieve Please note: CVs that are simply AI generated will not be considered. We are looking for someone to join the team that is enthusiastic, hard working and looking for a career path. This is a role that has potential and we would love someone someone with the potential that matches this. Pay: $32,000.00 – $53,000.00 per year Language: • English (Required) Work Authorisation: • Australia (Required) Work Location: In person