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Technical Customer Success Manager (Legal- JD Required)
LexisNexis•United States•🌍 Remote
Full-timeSenior
$68k - $113k
per year
👁️ 0 views•📝 0 applications•Posted 8/21/2026•Expires 10/20/2026
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Job Description
Are you passionate about helping legal professionals get the most value from technology? Do you enjoy building relationships and supporting customers to adopt innovative, AI-powered solutions in their daily work?
About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( a global provider of information-based analytics and decision tools for professional and business customers.
Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.
About the Role
The Large Law Customer Success Manager is a strategic, consultative professional responsible for helping large law firms realize value from LexisNexis solutions.
In this role, you will partner with customers to drive adoption, workflow transformation, retention, and growth while supporting the integration of drafting, research, analytics, and AI-powered solutions into daily legal practice.
You will act as a trusted advisor, helping customers achieve measurable business outcomes through success planning, stakeholder engagement, and change management.
Responsibilities
Manage a portfolio of Large Law Accounts and serve as the primary customer success lead responsible for adoption, workflow transformation, customer value, retention, and usage growth.
Build trusted advisor relationships with customer stakeholders and develop tailored success plans aligned to firm goals, legal workflows, and business priorities.
Drive customer adoption and value realization by helping firms embed LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily legal work. Partner cross-functionally with Client Manage
Required Skills
LegalAICustomer SuccessChange ManagementStakeholder EngagementWorkflow TransformationAnalyticsResearchDrafting
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