1053 Information Systems (IS) Business Analyst-Senior, Business Applications

Job Class: 1053 IS Business Analyst-Senior Salary Range: $123,780.80-$150,425.60/annually Appointment Type: Permanent Exempt (what does this mean?) Length of Appointment: 36-months or 3-years Calendar: Full Time / Full Year Who We Are The San Francisco Unified School District (SFUSD) is the seventh largest school district in California, serving more than 50,000 students who speak more than 44 documented languages across 130 schools in the city of San Francisco every year. We aim for every student who attends SFUSD schools to discover his or her spark, along with a strong sense of self and purpose, and that all students graduate from high school ready for college and career, and equipped with the skills, capacities and dispositions outlined in SFUSD’s Graduate Profile. Every day in our quest to achieve this mission we provide each and every student the quality instruction and equitable support required to thrive in the 21st century. What It Means to Work Here The SFUSD community is unified by our Core Values : • Student-centered: We put students’ needs first • Fearless: We persist through challenges • United: We celebrate and build on each other’s strengths • Social Justice: We stand with those most vulnerable in our community • Diversity-driven: We respect and seek to understand each person We are also inspired by Vision, Values and Guardrails which captures our aspirations and vision for the future of public education in San Francisco. Alongside the District’s strategic plan. SFUSD is reimagining how public education will change over the next decade to meet the dynamic future of San Francisco. As a CORE district, SFUSD is also a leader in critical systems change for more comprehensive school accountability and innovations that help strengthen the instructional core, which is the foundation of our strategic plan and Vision 2026. Who We Want We want talented people from diverse backgrounds and experiences, who are inspired by our mission, steeped in equity, and who are motivated to unleash our children’s potential. We want people who are strong collaborators, skilled communicators, and problem solvers who are comfortable in a community of continuous learning. As the IS Senior Business Analyst on the Business Applications Team (1053), reporting to the Director of Student Information System/Project Management within the Department of Technology, you will serve as a technical lead in developing digital tools and resources to improve the use of student systems by SFUSD staff, families, and students. We want someone who will lead the execution of our product roadmaps through strong technical solutions that meet user needs. We want a team player who will support our ongoing operations and help move us into the future. The ideal candidate will have at least intermediate technical skills, but most important, will be an eagerness to learn new business practices and structures, and embrace large and complex projects with increasing responsibilities. Essential Duties The duties specified below are representative of the range of duties assigned to the job code/class and are not intended to be an inclusive or exhaustive list. As the IS Business Analyst-Senior, duties are specified below: • upport Student Information Systems processes including system upgrades, maintenance, enrollment, online applications, and integrations with other district systems • Conduct system analysis and user requirements for enhancements for our users • Oversee tickets in Zendesk, supporting Tier 2/3 assistance and analysis for end users, managers, and power users • Draft and maintain system and application documentation; develop training guides and provide training for users on system functionality • Collaborate with and provide support for central office departments such as Enrollment Center (EC), Research, Planning, & Assessment (RPA), Early Education Department (EED) to ensure their workflows in the system are successful; assess for functionality updates needed • Help execute on a shared vision of a modern, robust, integrated, easy-to-use system providing clean, valuable, actionable data • Analyze data and data processing needs to evaluate and improve processes software across platforms • Develop reports and visualizations for users to analyze student needs; develop SSRS and Siren reports for central office departments using SQL • Use data to improve processes and operations to continuously improve upon existing practices • Conduct solution walkthroughs and document proposed system changes, interface with users to define system requirements and review impacts of changes • Assist in preparing service requests with vendor(s) and prioritize based on effort and cost • Develop or modify system designs and write detailed specifications • Program, test, debug, and install new or modified software • Ability to communicate technical concepts to a general audience and other non-technical team members • Provide data visualization and analysis of Student Information (SIS), enrollment, and other data issues and work to provide solutions • Performs other related duties The strongest candidates will have: • Knowledge of San Francisco’s public schools/urban public schools and a passionate belief in SFUSD’s commitment to instructional leadership as a lever toward delivering on the SFUSD Graduate Profile • A team focus with a coachable and approachable workstyle • Strong analytical, critical thinking, and problem solving skills • Experience with implementing new systems and tools and/or systems consolidation • Strong oral and written communication skills with the ability to translate technical requirements into user-friendly, accessible language • The ability to build strong working relationships and support a positive work environment • Experience in data visualization (ie: PowerBI, Tableau) • Demonstrated experience in leading and managing help desk and providing excellent team customer service for an organization • Ability to work effectively across multiple functions and roles within a complex organization • A proven record of effectively planning, organizing and using resources to take action and achieve goals • The ability to learn quickly and adapt as needed in a fast-paced environment • A flexible, “can do” work ethic with a focus on identifying challenges and proactively working to find solutions while maintaining a bigger picture lens and focus on what can be delivered instead of what cannot be done • Strong interpersonal skills and the ability to build effective working relationships with senior level district staff and colleagues • Effective written and verbal communication and the ability to clearly communicate complex, bureaucratic processes to a variety of audiences • Ability to work effectively in difficult situations that involve confidential and sensitive matters • Strong computer skills including GSuite (Google Docs, Slides, Sheets, Forms) Supervision Exercised May provide limited supervision to professional subordinate positions, or assume responsibility for coordinating a defined program. However, supervisory responsibilities are ancillary to the main intent and focus of the positions. Minimum Qualifications Education: An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field]. Experience: Three (3) years in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management. Substitution: Additional experience as described above may be substit