CitiusTech - ServiceNow Developer / Lead

We are looking for a skilled ServiceNow Developer / Lead with strong expertise in ITSM processes and ServiceNow platform development. The ideal candidate should have hands-on experience in designing, developing, and implementing ServiceNow solutions while supporting service management operations. Must-Have Skills : - 4+ years of experience in ServiceNow development and ITSM. Strong expertise in : - Incident Management - Problem Management - Change Management - Service Request & Service Catalog Hands-on experience with : - Flow Designer - Business Rules - Client Scripts - UI Policies - Script Includes - Service Portal Strong proficiency in : - JavaScript - Glide API - ServiceNow Scripting Experience with : - REST/SOAP Integrations - Integration Hub - MID Server - Good understanding of ITIL processes and service management lifecycle. - Experience working with CMDB, CSDM, and CI Relationship Management. - Experience in Agile environments using Jira and Confluence. - Strong analytical, troubleshooting, and stakeholder management skills. - Experience supporting UAT, defect management, and production releases. Good to Have : - ServiceNow Reporting & Dashboards - SLA Management - CSA Certification - CAD Certification - CIS-ITSM Certification Why Join Us?: - Opportunity to work on enterprise-scale ServiceNow implementations. - Exposure to modern ITSM and integration projects. - Collaborative Agile work environment.