Customer Engagement Verification Supervisor - Remote US (Any city, OK, US, 99999

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment.

While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.

Summary Gainwell Technologies is seeking an experienced Customer Engagement Verification Supervisor to lead a remote team supporting customer outreach, verification, and follow-up activities within a healthcare-focused contact center environment.

In this role, you will oversee daily operations, coach and develop team members, monitor service and quality performance, manage escalations, and help ensure customer information and eligibility-related activities are completed accurately, timely, and in accordance with applicable policies and requirements.

The ideal candidate brings strong people leadership, healthcare or Medicaid-related experience, and the ability to successfully lead a geographically dispersed team.

Your role in our mission Lead daily operations for a remote team of Contact Center Agents and/or Unit Leads, ensuring productivity, quality, documentation, and service expectations are consistently achieved.

Coach, mentor, and develop employees through regular feedback, performance discussions, team meetings, and individualized development support. Monitor customer outreach, verification activities, escalations, follow-up work, service metrics, and operational trends to identify and resolve performance or process gaps.

Partner with Operations, Quality, Workforce Management, Training, Reporting, and other internal stakeholders to improve service delivery and operational effectiveness. Support onboarding, train