Customer Success Manager

About DrFirst For 25 years, DrFirst has empowered providers and patients to achieve better health through intelligent medication management. We improve healthcare workflows and help patients start and stay on therapy with end-to-end solutions that enhance prescription access, affordability, and adherence.

Our solutions help 100 million patients a year and are used by more than 420,000 prescribers, 71,000 pharmacies, 270 EHRs and health information systems, and over 2,000 hospitals in the U. S. This is a great opportunity to be a part of a successful Healthcare IT company experiencing significant growth.

Here you'll get to work with some of the smartest and most interesting people around, solving unique and complex challenges in healthcare on a scale matched by few companies.

If you get excited about stretching yourself in new ways, developing yourself to your fullest potential, and care about working with smart colleagues, we want to talk to you!

Position Overview The Customer Success Manager II serves as a trusted advisor to customers, providing strategic guidance, product expertise, and ongoing support to help customers achieve their business objectives.

This role drives successful onboarding, adoption, engagement, and retention by understanding customer needs, proactively addressing challenges, and connecting customers with the right solutions and resources.

The CSM II works independently while collaborating closely with cross-functional teams to improve the customer experience, influence product enhancements, and deliver measurable customer outcomes.

What you will work on Serve as a trusted advisor and primary customer advocate, building strong, long-term relationships with assigned customers. Lead customer onboarding, training, enablement, and adoption activities to ensure customers realize value from products and services.

Develop a deep understanding of customer goals, business priorities, challenges, and use cases. Proactively identify customer needs, risks,