Manager, Customer Success

ComputerCare has spent more than 20 years building something rare in the IT world: a company where technical excellence and genuine human connection are valued equally. We're the trusted partner that IT leaders turn to when technology can't afford to fail.

As a woman-owned business serving innovative companies worldwide, we combine certified technical expertise with a human approach.

Whether it's managing complex device lifecycles for global teams or performing authorized repairs for Apple, Lenovo, HP and Dell devices, our work directly impacts how thousands of people stay productive every day.

We never outsource our work because we believe in accountability, quality, and building lasting relationships—with our clients and as a team.

If you're passionate about technology, take pride in solving real problems, and want to be part of a company that values both technical excellence and the people behind it, ComputerCare is where you belong. Come join us in our mission of being the Human Side of Hardware!

About the Role

We're looking for a Manager of Customer Success to lead and grow our customer support team through our next phase of growth and beyond.

This is a hands-on leadership role for someone who believes customer relationships are built through genuine human connection; not scripts, not just metrics, and not automation for automation's sake. We want our customers to feel cared for, and genuinely valued.

If you've ever gone off-script to solve a customer's problem, or found a creative way to turn a complaint into a loyal customer, we want to talk to you.

What You'll Do

Lead and grow the team. Manage, coach, and mentor a team of 4 (scaling to 6-9), fostering a culture where going above and beyond is the norm, not the exception Own the customer experience. Set the tone and standard for how the team engages with customers — empathetic, relationship-first, and human Become a product expert. Deeply understand our product so you can anticipate customer needs, solve pr