Senior Business Analyst - IT Project Management

Responsibilities: - Gather, document and translate business requirements into functional specifications across SAP, CRM and HRMS/COTS platforms. - Prepare BRDs, FRDs, process flow diagrams and functional design documents. - Define user stories, RACI and acceptance criteria with Project Managers and Solution Architects. - Conduct fit-gap analysis between business processes and standard platform capabilities. - Identify gaps, risks and configuration/customisation requirements. - Facilitate requirement workshops with business and IT stakeholders. - Prioritise requirements using MoSCoW / Eisenhower Matrix. - Support UAT planning, test case design, issue triaging and resolution. - Track project deliverables, timelines, documentation and sign-offs. - Coordinate with Project Managers, Solution Architects, IT teams and business stakeholders to support timely project delivery. Mandatory Skills & Experience: - Around 10 years of Business Analyst experience. - Hands-on experience with SAP, CRM, HRMS or similar COTS platforms. - Strong experience in requirements gathering, BRD/FRD, functional specifications and process mapping. - Experience in fit-gap analysis, user stories, acceptance criteria and UAT. - Strong stakeholder management, communication and documentation skills. - Experience with projects of 2 Cr+ value and 6+ months duration. - Proficiency in PowerPoint, Excel, Visio or similar documentation tools. - Strong analytical and problem-solving skills. - Must have at least one certification: CBAP / CCBA / Agile-Scrum / Six Sigma.