(Internal Only) Supervisor of Accounting Specialists

NOTE: THIS POSITION IS FOR INTERNAL CANDIDATES ONLY. EXTERNAL CANDIDATES WILL NOT BE CONSIDERED.

Role Summary The Supervisor of Accounting Specialists is responsible for overseeing the day-to-day operations of the Accounting Specialists team, ensuring that services are provided efficiently, on time, and in line with customer expectations.

This role ensures accuracy, consistency, and compliance across SLA deliverables. This role also involves managing team performance, optimizing processes, and resolving accounting-related issues. The incumbent of this role will also collaborate with internal warranty teams to ensure a streamlined process.

Key Responsibilities

Serve as a warranty accounting subject matter expert Lead a team of Warranty Accounting Specialists focused on in-depth accounting services across a broad range of clients Manage broader responsibilities, including performance, enforcing policies, and making decisions that impact the team Ensure accurate and timely review of accounting schedules, reconciliation, and compliance with internal and client standards Conduct quality audits of reviewed schedules and provide actionable feedback to staff Ensure Dealer Metrics on a monthly basis Maintain OEM training and/or certification, if applicable Facilitate team meetings to ensure company business items are understood Participate in Kickoff and Claims Initialization meetings, if applicable Demonstrate a service culture that prioritizes client satisfaction Model, train, and coach expectations to deliver the service standard Participate in interviewing and selecting of new team members Assessing, building, and sustaining a high level of team expertise, ensuring sufficient talent pipeline for future promotions Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize, and coach) on critical behaviors Serve as second-tier support for client escalations or process issues, ensuring prompt resolution and communicati