Call Center Remote- CT (Any city, CT, US, 99999)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards.

You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary As a Call Center Remote- CT at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable.

Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position. Your role in our mission Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.

Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision. Researches customer inquiries and responds to appropriate parties in a timely manner. Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded.

Records calls, processes requests and updates account history with results of inquiry to include proper documentation. Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information.

Interfaces with team members, management, and customers in reference to customer service issues.

What we're looking for 2 or more years of customer service experience in any industry Knowledge of basic help desk software, computer software and Microsoft Office applications Strong problem-solving skills to bring inquiries to effective resolution Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally Ability to understand your role on a team and identify the correct stakeholders to c