IT System Administrator

About the Role: Hypersonix .ai is disrupting the e-commerce space with AI, ML, and advanced decision-making capabilities that drive real-time business insights. Built from the ground up with modern technology, our platform simplifies the consumption of data for customers across multiple industry verticals.

Job Summary

We're looking for an IT System Administrator who can wear multiple hats, from managing day-to-day IT operations and employee support, to administering cloud infrastructure, SaaS tools, and security policies. This is a great opportunity for someone who thrives in a startup environment, enjoys solving problems independently, and wants to help build IT processes from the ground up.

Roles & Responsibilities

IT Operations & Support: Manage end-user IT support (laptops, hardware, software, access issues) for a growing team Set up and maintain onboarding/offboarding processes for employee devices and accounts Maintain IT asset inventory (hardware, licenses, subscriptions)/ Platform teams on CI/CD pipelines, infrastructure-as-code, and deployment automation.

Systems & Infrastructure: Administer and monitor cloud infrastructure (AWS/Azure/GCP — specify as applicable) Manage internal servers, networks, VPNs, and firewalls Ensure system uptime, backups, and disaster recovery processes are in place.

SaaS & Application Administration: Administer core business SaaS tools (Google Workspace/Microsoft 365, Slack, Zoom, HRMS, CRM, etc.)

Manage user provisioning, access control, and license optimization across tools Evaluate and implement new tools as the company scales Security & Compliance: Implement and enforce IT security policies (endpoint security, password policies, MFA, data protection) Support compliance efforts (SOC 2, ISO 27001, GDPR, etc.

as applicable to a SaaS company) Monitor for security vulnerabilities and coordinate patching/update Process & Documentation: Create and maintain IT documentation, SOPs, and knowledge base articles Continuously improve IT