Professional Services Manager - PMO

Roles & Responsibilities: - Responsible for Program Management: Manage multiple challenging projects concurrently from initiation through execution and closure. - Monitor project progress throughout the project lifecycle, communicate project status effectively to senior management through reports, presentations, and individual meetings. - Build and provide direction to project teams, create and foster communication among team members. - Manage Kick-off Meetings (multi-geographical, multi-vertical Fortune 1000 Global customers). - Customer Engagement: coordinating with internal and external stakeholders. - Enable Presales & Pilots for Tech Wins. - Support contract & SOW reviews & address prospect concerns during the sales process. - Identify resource needs, constraints, and inter-dependencies. - Capture and manage project risks and issues and associated mitigation strategies. - Proactively engage other members & collaborate of the organization with specific subject knowledge to resolve issues or provide assistance. - Monitor and control project budgets. - Provide project management training, assistance, and mentoring on project management methodologies, tools, and techniques. - Utilize analytical skills to make critical decisions and recommendations to solve project-related problems. - Resource Planning & mentoring the internal team. - Lead New Initiatives: Enable brainstorming sessions with the team to gather innovative approaches. Qualifications & Skills: - Bachelor's degree in a relevant field such as Business Administration, Computer Science, Engineering, or a related discipline. - Additional certifications in project management (e.g., PMP, PRINCE2) or relevant industry certifications would be advantageous. - Minimum 5 years of experience required in roles such as Project Manager, Delivery Manager, or similar customer-facing positions. - Hands-on experience in a project management role and delivering multiple and complex projects (Operations / Transitions / Migrations/ Supply Chain/ Procurement-S2P, P2P, and S2C). - Candidates having an enterprise software background in the initial career phase and gradually moved to a Project Management role. - Experience in handling complex large projects and risk management. - Excellent stakeholder management skills. - Project artifacts Documentation and sign off. - Good at Team Management. - Excellent oral & written communication skills. - Should be proficient in client interactions.