Business Analyst - FTC

Business Analyst (Fixed-term Contract) Location: Melbourne CBD / Hybrid Salary: Up to 140K + Superannuation The Company A well-known, customer-facing organisation is investing in major strategic initiatives across its consumer portfolio. This is a chance to join a values-led team delivering meaningful change across business and technology. The Opportunity We're looking for an experienced Business Analyst to join a Consumer function on a max-term contract. You'll partner across business and technology teams to define requirements, shape solutions, and support delivery of business-critical initiatives that improve customer experience and operational effectiveness. What you'll be doing • Partnering with stakeholders across business and technology to gather, validate and prioritise requirements • Translating complex needs into clear requirements, user stories and analysis artefacts • Facilitating workshops, interviews, walkthroughs and discovery sessions • Documenting as-is / to-be processes, including strong process mapping (BPMN) • Supporting delivery teams through solution design, business readiness, testing and implementation • Proactively identifying process improvement opportunities and driving outcomes What you'll bring • 5+ years' experience as a BA across technology and transformation initiatives • Strong stakeholder management, facilitation, negotiation and communication skills • Demonstrated capability in requirements elicitation, analysis and documentation • Experience with user story mapping and persona-based requirements gathering • Knowledge of BABOK tools/techniques (highly regarded) • Comfort using AI-enabled tools to support BA activities (desirable/advantage) Nice to have • Experience in Telecommunications / Energy / Power / Gas / Electricity • Exposure to Telecommunications BSS • Background in large-scale enterprise and/or customer-facing environments • Agile delivery experience across cross-functional product teams