Digital Business Analyst (12 Month Fixed Term Contract)

If you're passionate about using technology and innovation to solve business challenges, this is an exciting opportunity to make an impact. In this role, you'll support TAL’s Group Life business by developing smart, user-friendly digital solutions, coordinating system changes, and providing ongoing operational support. You'll work with stakeholders across the organisation to improve processes, implement enhancements, and create clear documentation that helps teams successfully adopt new technologies and ways of working. In this role you will: • Analyse current business practices and processes, identifying improvement and transformation opportunities to improve customer experience, reduce operating costs, speed of implementation, elimination of waste • Collaborate with business teams to elicit business requirements and translate them into user stories for refinement with engineering pods, aiming to deliver seamless user experiences. • Produce written and visual documentation that clearly articulates the product's technical and non-technical aspects, enabling fast knowledge transfer and efficient adoption across partner instances. • Identify and document current and future state business processes to create a solid understanding of new products and journeys, ensuring our partners' members get cover that meets their needs. • Develop and maintain Business Requirements, Process Design document with all requirements being clearly and specifically documented and traceable through the Product Development Life Cycle • Act as a SME and contact point for client issues and change requests • Develop, refine and execute Test cases as part of User Acceptance Testing • Develop and provide communications strategies / plans, including implementation or release management documentation for end user groups with the provision of training and assistance prior to and post implementation