Job Description
If you’re good at what you do, you can work anywhere. If you’re the best at what you do, come work for Doma Technology. About Us Doma Technology LLC offers solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly simpler and more efficient, reducing cost and increasing customer satisfaction. Our Values Obsessively Entrepreneurial - We encourage calculated risk-taking, and we know that some of our best learning happens by making mistakes along the way. People First - We communicate with honesty and respect to our customers, colleagues, and partners. Better Together - We believe diversity, equity and inclusion creates value through the differences in our backgrounds, experiences, and perspectives. Act with Integrity - We hold ourselves to the highest ethical standards in all of our business practices. About The Role: We’re looking for a Closing Coordinator with full closer expertise who will primarily serve as the first point of contact for clients. In this role, you’ll spend most of your day on the phone answering questions, resolving requests, and guiding clients through the closing process without the need for handoffs. When not on calls, you’ll support the closer queue to keep files moving. This is a client-facing, high-impact role that requires both strong escrow knowledge and exceptional communication skills to deliver a seamless closing experience. Responsibilities: Handle inbound and outbound calls and respond to customer inquiries in an accurate, professional and courteous manner. Collaborate with Lenders and Consumers to obtain pertinent facts, direct the preparation of escrow instructions, and assist their lenders and/or agents in the consummation of the transaction Resolve customer issues efficiently, escalating complex cases to supervisors when necessary. Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction, and quality assurance standards. Follow established cal
