Partner Operations Support Specialist

Role Overview Working under the Partner Operations Lead, you'll maintain accurate records across our tools, follow up on outstanding items, support inbound partner communications, and help keep our internal documentation current.

This is a high-trust support role for someone who loves organized systems, clean data, and reliable follow-through. You'll be the person who makes sure nothing falls through the cracks and that the people above you can move quickly because you've already handled the details.

Key Responsibilities

Administrative support and coordination Keep partner-related trackers, boards, and spreadsheets current and accurate Log new orders, update statuses, and maintain data consistency across platforms Handle routine partner follow-ups and check-ins on outstanding items Triage inbound partner communications and route items to the right internal owner Data entry and record-keeping Enter and maintain accurate order, delivery, and payment records Cross-reference incoming invoices against our internal records to confirm accuracy before payment is processed Flag discrepancies, gaps, or anything that looks off to the Partner Operations Lead Partner communications support Draft standard partner-facing messages using approved templates Maintain communication logs and track response status Help coordinate partner availability and timelines with our internal team Documentation support Maintain and update internal standard operating procedures (SOPs) as processes evolve Surface ideas for process improvements based on what you see in the day-to-day work Help keep reference materials organized and easy for the rest of the team to find What Success Looks Like First 30 days Fully onboarded into our tools and daily workflows Handling tracker updates and routine data entry independently First-line response on routine partner inbound is on your shoulders Invoice cross-referencing is running accurately and on time First 90 days Owning the administrative side of partner operations with minimal oversight Routine partner follow-ups happen without reminders from your manager You're proactively surfacing small process improvements to the Partner Operations Lead Your independent task ownership is growing month over month Ongoing Partner records stay clean and current — no backlog of unreconciled items Invoice verification runs smoothly and nothing gets paid that shouldn't You're a trusted first point of contact for routine partner communications What We're Looking For Required Strong written and verbal English — this role involves direct partner communication Exceptional attention to detail — you catch things other people miss, especially in numbers and records Strong organizational skills; comfortable managing work across multiple trackers and platforms Proficiency with Google Workspace (Sheets, Docs, Gmail) Ability to work independently in a fully remote environment with minimal day-to-day supervision Comfort communicating proactively over Slack or email when questions or blockers come up Nice to Have Experience with Monday.

com or similar project management platforms Prior work in digital marketing, content moderation, or vendor coordination Background in a virtual assistant, operations support, or administrative role supporting a remote team Experience cross-referencing invoices, purchase orders, or billing records