Operations Manager - Travel

About The Opportunity: A fast-scaling leader in the Online Travel Agency (OTA) sector, we power seamless global travel experiences through intelligent operations, real-time inventory management, and customer-centric process orchestration. Our teams drive efficiency across airline, hotel, and excursion bookings - leveraging tech-enabled workflows and data-driven decisions to scale across markets while maintaining premium service standards. Role & Responsibilities: - Lead end-to-end operational workflows for travel inventory, pricing, and customer fulfillment - ensuring SLA compliance and zero downtime during high-volume periods. - Optimize vendor partnerships and supplier onboarding processes across airlines, hotels, and ground operators to improve margin and reduce friction. - Build and manage cross-functional teams handling booking support, cancellations, refunds, and escalations - enforcing compliance with global travel regulations. - Implement automation tools and dashboarding for real-time tracking of KPIs like OTIF, cancellation rates, and refund cycle times. - Collaborate with Product and Tech to define operational requirements for new feature launches - bridging customer pain points with scalable solutions. - Champion operational excellence through SOP development, root-cause analysis, and training programs that uplift team performance. Skills & Qualifications: Must-Have: - Travelport - Amadeus - Sabre - OTA operations - Inventory management - Refund & cancellation workflows - KPI dashboarding - Team leadership Preferred: - Agile project management - SQL for operational reporting - API-based integration experience Benefits & Culture Highlights: - Fast-paced, metrics-driven environment where impact is measured daily. - Opportunity to shape scalable ops models for a global travel platform. - Strong career progression path with exposure to product, tech, and international markets.