Operations Manager

A gorgeous river-side lodge in the Serengeti, Tanzania is seeking an experienced OPERATIONS MANAGER to join their leadership team. This is a hands-on support role for someone who thrives in a remote, high-end safari environment and enjoys the full mix of guest care, staff leadership and daily operations. You'll work closely with senior management to keep a small, intimate luxury lodge running smoothly on every level, from front of house to F&B to conservation initiatives. Core Criteria: • Higher diploma or bachelor's degree in hospitality management • 3-4 years' relevant experience • Fluent in English, written and spoken • Computer literate • Strong analytical and problem-solving ability • High attention to detail and a critical, questioning approach to standards • Good communication and interpersonal skills • Able to work under pressure and stay accurate and customer-focused • Proactive, self-motivated and willing to teach and inspire others • Comfortable with flexible hours in a remote lodge setting Core Responsibilities: • Support senior management in the day-to-day running of the lodge • Train and develop staff, and lead by example on service standards • Check guests in and out, and oversee guest rooms and public areas • Manage food and beverage operations to company standard • Place daily operational orders within budget and delegate as needed • Maintain lodge administrative functions and monitor beverage control • Coordinate guest information and requests across arrivals and departures • Oversee uniform standards and staff presentation • Lead conservation and sustainability initiatives at the property • Manage staff welfare activities and internal communication • Attend management meetings and contribute to forecasting and admin • Host and connect with guests daily, addressing feedback as it arises On Offer: • Permanent live-in position • Market related salary.