Customs Operations Manager - INTL MEXICO - PERM

The Customs Operations Manager oversees maritime and air import/export customs operations, ensuring timely clearance and cargo release while maintaining compliance with Mexican customs laws, foreign trade regulations, non-tariff requirements, and internal procedures. This role monitors service commitments, operational KPIs, productivity, costs, and audit findings; resolves operational issues; and implements corrective actions. The manager also leads the operations team and works closely with customers, customs authorities, bonded facilities, suppliers, and internal stakeholders. Skills and Requirements Bachelor's degree in International Trade, International Relations, or a related field 5+ years of customs brokerage operations experience Advanced written and spoken English Knowledge of Mexican customs law, RGCE/RGMCE, CFF, and foreign trade compliance Maritime and air import/export customs-clearance experience Knowledge of tariff classification, pedimento review, duties, taxes, and non-tariff requirements Strong leadership, communication, problem-solving, and customer-management skills Ability to travel and work the required Monday-Saturday schedule Bill of Lading and Air Waybill revalidation experience Knowledge of cargo pre-inspection and bonded-facility releases Experience with Incoterms and Mexican Official Standards Experience with textiles, footwear, cosmetics, or medical equipment Inland, maritime, and air transportation coordination experience Audit, KPI, corrective-action, or continuous-improvement experience We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.