Lead Business Analyst

About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything.

In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team Grabber Technology Solutions (GTS) is the engine behind Grab's enterprise transformation. The Commercial Systems team leads platform delivery across Grab's commercial teams including GCS, MEX, and GFin.

Our Business Analysts are embedded into delivery squads, but operate upstream — shaping intake, building partner confidence, and promoting smooth execution by bridging strategy, process, and platform. Get to Know the Role This is a Lead Salesforce Business Analyst role embedded within Grab's Commercial Systems team.

You will help translate complex requirements into scalable Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud. Beyond traditional BA responsibilities, you will shape upstream demand, guide understanding across partners, and guide delivery through the full Salesforce lifecycle.

You will work full-time onsite at our One North office. The Critical Tasks You Will Perform Engage with partners to translate requirements into scalable Salesforce solutions using interviews, workshops, use cases, and workflow mapping.

Create structured documentation including BRDs, user stories, process flows, and functional specifications. Manage the backlog grooming process and contribute to prioritisation using impact-effort frameworks. Lead UAT and SIT readiness by partnering with QA, business owners, and developers.

Guide execution of test scripts and ensure traceability back to requirements. Promote innovation and continuous improvement, identifying design bottlenecks,