Business Analyst (Business Transformation)

Role Overview We are looking for a proactive and analytical Business Analyst who can bridge business needs, operational processes, and digital transformation.

Beyond traditional requirements gathering, the role will work closely with business stakeholders to critically examine existing workflows, identify opportunities for improvement, and reimagine how services can be delivered more effectively.

The ideal candidate should be comfortable navigating ambiguity, challenging existing practices constructively and translating business problems into practical, user-centric solutions.

Key Responsibilities

Business Analysis & Discovery: Engage stakeholders to understand business processes, operational challenges, and underlying user needs, going beyond stated requirements to uncover root causes.

Business Process Transformation: Analyze existing workflows, identify inefficiencies and opportunities for simplification, standardization, automation, or fundamental process redesign.

Product & Solution Thinking: Translate business needs into clear problem statements, user journeys, functional requirements, and user stories, while considering opportunities for reuse and integration.

Stakeholder Engagement: Facilitate workshops and discussions with business users, operational teams and technology stakeholders to challenge assumptions, align priorities, and drive meaningful change.

Change & Implementation Support: Support solution validation, user acceptance testing, change impact assessments and adoption of redesigned processes.

Continuous Improvement: Proactively recommend improvements based on user feedback, operational insights and emerging technologies, ensuring solutions deliver measurable business outcomes.

Requirements

Experience in business analysis, business process improvement, digital transformation, product management, or related disciplines. Strong analytical and problem-solving skills, with the ability to deconstruct complex business problems and propose practical impro