RQ11683 - UX Designer - Senior I Toronto -Hybrid I 1 year

RQ11683 - UX Designer - Senior (1 Opening) Overview • Client: Labour and Transportation Cluster / Ministry of Public and Business Service Delivery and Procurement • Requisition ID: RQ11683 • Location: Toronto ON Hybrid • Bill Rate:90-94/hr incorp Key Deliverables Across Project Phases Phase 1: Discovery Foundation Frameworks: Facilitate kickoff meetings to build a Business Model Canvas, 5 Whys analysis, user personas, stakeholder mapping, strategy maps, and problem statements. User Research Sourcing: Create user interview topic maps and scripts; conduct user interviews and synthesize written observations into structured research findings reports. Technical Architecture Mapping: Design comprehensive technical service blueprints mapping end-to-end service delivery processes, infrastructure support systems, and organizational roles alongside user storyboards and business KPIs. Inception Showcases: Run Science Fair Day alignment sessions to showcase early discovery findings to outside stakeholders and establish the Alpha phase roadmap. Phase 2: Alpha • Design Sprint Ideation: Conduct Google Ventures 5-Day Design Sprints to iterate concepts rapidly. • Prototyping & Testing: Build interactive, clickable prototypes of multiple potential designs and validate them via iterative usability testing sessions. • Funding Proposals: Document process and policy shifts needed to support the new service; draft comprehensive business proposals to secure Beta funding with prioritized feature backlogs and delivery KPIs. Phase 3: Beta • Agile Sourcing Management: Track user story creation and validation exactly one iteration ahead of development squads within a strict Scrum environment (Stand-ups, Sprint Planning, Backlog Grooming, Retrospectives). • Iterative Asset Enhancements: Conduct visual sketching workshops, build high-fidelity interface designs, validate them through further user interviews, and secure product owner sign-off. • Compliance Checks: Lead accessibility compliance and usability testing inside every individual product iteration to establish a Minimum Viable Product (MVP). Phase 4: Live • Continuous System Optimization: Monitor live builds through ongoing user research, analytics audits, and behavior pattern tracking to measure core target KPIs. • Production Integrity Checks: Perform ongoing accessibility compliance checkouts and usability testing cycles as functional upgrades reach active production. Technical & Experience Requirements User Experience Design (40%) • Strong background applying enterprise UX best practices across mobile-first and responsive application designs. • Minimum of 3 years of hands-on experience driving user-centred designs through complex Agile Scrum software releases. • Documented history coordinating user research, usability testing matrices, and optional accessibility compliance validations. • Academic credential comprising a degree or diploma in graphic design, usability, human-computer interaction, or technical writing. Relationship Management (20%) • Strong mediation and stakeholder communication skills to keep cross-functional balanced teams (product owners, designers, developers) moving on schedule. • Tactical change management capabilities to mitigate organizational friction across Discovery, Alpha, Beta, and Live delivery phases. Technical Skills (30%) • Technical expertise in standard prototyping suites, visual wireframing platforms, vector design tools, and behavior analytics infrastructure matching Ontario Digital Service Design Playbook directives.