Applied AI Engineer

FICO (NYSE: FICO ) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity The my FICO Scores B2C Software Engineering team is hiring an Applied AI engineer to own the quality, safety, and performance of our AI-powered consumer features.

As my FICO expands its AI-powered product features, this role combines Python and Java backend engineering with hands-on LLM experience to own how our assistants are prompted, evaluated, guarded, and improved. You will treat AI quality as something we measure and build the tooling our analysts and QA engineers rely on.

What You’ll Contribute Own the system prompts, tool descriptions, and evaluation prompts behind Personalized Credit Insights and the AI chat assistant, improving them using production evidence.

Build and grow the evaluation framework: turn production failures into test cases, run regression suites before every prompt or model change, and report results the business can trust.

Measure and improve LLM-based evaluator reliability by comparing against human-labeled data and tracking precision, recall, and agreement over time.

Design, tune, and monitor guardrails, including input and output classifiers, PII redaction, prompt-injection defenses, and financial-advice compliance rules defined with Legal and Compliance. Lead model upgrades by re-running evaluations, comparing quality, cost, and latency, and shipping safely through A/B tests.

Reduce cost and latency with prompt caching, model routing, and context management. Build tools for Conversation Analysts and QA engineers, such as transcript viewers, labeling workflows, and dashboards. Partner with Analytics, Legal, and Compliance on fairness and bias evaluation of AI outputs.

Leverage AI coding assistants and agentic workflows (Claude Code, Cursor, GitHub Copilot) to accelerate delivery, with the judgment to review and refine their outpu