Workday HCM Functional Consultant - Operate

Job Type: Permanent Work Model: Hybrid Reference code: 134890 Primary Location: Toronto, ON All Available Locations: Toronto, ON; Brossard, QC; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Laval, QC; Moncton, NB; Montreal, QC; Ottawa, ON; Quebec City, QC; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Vancouver, BC; Victoria, BC; Winnipeg, MB Our Purpose At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians. By living our Purpose, we will make an impact that matters. • Have many careers in one Firm. • Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. • Learn from deep subject matter experts through mentoring and on the job coaching Summary Deloitte is seeking a knowledgeable and client-focused Workday HCM Functional Consultant to join the Human Capital Operate team. The successful candidate will support the ongoing operation, maintenance, enhancement, and optimization of clients' Workday environments. This role combines hands-on Workday functional configuration, structured problem solving, and direct client engagement. The consultant will manage production support requests, investigate functional issues, gather requirements, configure and test solutions, prepare documentation, and recommend improvements that strengthen platform effectiveness and user experience. What will your typical day look like? In this role, you will provide functional support for Workday HCM within Application Managed Services and post-production environments. You will work closely with client stakeholders to understand incidents, service requests, enhancements, and business requirements, translating those needs into practical, sustainable Workday functional solutions. Responsibilities include configuring approved Workday functionality in accordance with established design, testing, and change management standards; investigating functional issues, performing root-cause analysis, and recommending appropriate resolutions; and assessing the impact of proposed changes across business processes, security, reporting, integrations, and downstream activities. You will also develop functional design documents, configuration workbooks, test scenarios, deployment evidence, and knowledge materials, while supporting unit, integration, regression, and user acceptance testing, including defect triage and resolution. Success in this role requires effectively communicating progress, risks, dependencies, required decisions, and next steps to both client and delivery stakeholders, as well as collaborating with Workday integration, reporting, security, payroll, and technical resources to address cross-functional issues. In addition, you will participate in client meetings, working sessions, solution walkthroughs, and knowledge transfer activities, while continuously identifying opportunities to improve processes, configuration, controls, data quality, and the overall user experience. Key Areas of Responsibility: • Manage incidents, service requests, defects, and enhancement requests within Workday managed services engagements. • Investigate issues, assess business impact, maintain ticket updates, and ensure work is completed within agreed service levels. • Gather and analyze business requirements, translating them into functional specifications, configuration requirements, and test scenarios. • Recommend sustainable Workday solutions aligned with business objectives and established standards. • Perform approved Workday configuration changes and coordinate cross-functional support involving integrations, reporting, security, and data. • Develop and maintain configuration documentation, design artifacts, and deployment evidence. • Execute unit testing and support integration, regression, user acceptance testing, and production deployments. • Communicate status, risks, dependencies, and recommendations to client stakeholders and delivery teams. • Build strong client relationships, escalate delivery risks as needed, and support knowledge transfer activities. • Identify opportunities to optimize processes, improve data quality and user experience, and support Workday release adoption. • Contribute to reusable documentation, knowledge assets, templates, and best practices. About the team This is your opportunity to work in Operate at Deloitte. Operate services harness the latest technologies, talent, and capabilities from all over the world to deliver ongoing outcomes and client value. We do more than traditional business process outsourcing. We do more than just "keeping the lights on." We work shoulder-to-shoulder with clients and their customers, constantly adapting to the pace of change, to ideate, innovate, and embed continuous advantage at the heart of their operations. And we do it with the kind of drive and passion that comes from loving what you do-and who you do it with. Our team at Deloitte specializes in providing Application Managed Services for several Human Resource technologies. We work with major clients across Canada and internationally on a daily basis ensuring their HR platforms are operating efficiently and effectively. We have a proven track record of successfully solving complex challenges through effective leadership, communication, and collaboration. Our team is dedicated to fostering an environment which promotes innovation and professional growth allowing you to take charge of your career at Deloitte. Enough about us, let's talk about you You are someone who has these skills, experience & qualifications: • 3+ years of Workday functional experience across implementation, optimization, or post-production support environments. • Hands-on experience with Workday Core HCM, including Organizations, Job and Position Management, Worker and Staffing Data Setup, and related business processes. • Bilingual proficiency in French and English, with the ability to communicate effectively with French-speaking clients and stakeholders. • Experience gathering business requirements and translating them into effective Workday configuration solutions. • Practical experience with functional configuration, testing, troubleshooting, documentation, and production support. • Strong understanding of Workday business processes, organizational structures, staffing models, supervisory organizations, and worker data. • Familiarity with the relationship between Workday functional configuration, security, reporting, and integrations. • Ability to create, execute, validate, and troubleshoot basic Enterprise Interface Builder (EIB) integrations for inbound data loads. • Bachelor's degree in Information Technology, Computer Science, Business Administration, Human Resources, or a related field. • Strong analytical, problem-solving, verbal, and written communication skills. • Demonstrated ability to collaborate effectively with client, functional, and technical stakeholders. • Ability to manage multiple priorities while meeting quality, timeline, and client service expectations. It would be great for you to have some of these nice to haves as well: • Workday certification in HCM Core or another relevant functional area. • Experience in one or mo