Guest Relations Executive

About the Role Our outlets are seeking a poised and service-driven Guest Relations Executive to oversee Front-of-House guest engagement and reservation management. As the first point of contact, you will play a key role in shaping our guests’ experience — ensuring seamless reservations, personalised service, and smooth coordination between service, bar, and kitchen teams within a premium CBD dining environment.

Key Responsibilities

· Deliver a warm, professional welcome and ensure every guest receives attentive and personalised service. · Manage reservations, seating plans, and booking enquiries efficiently using reservation systems. · Optimise table allocation and guest flow to maximise service efficiency during peak periods.

· Coordinate closely with kitchen, bar, and service teams to ensure timely order execution and smooth floor operations. · Handle guest feedback and concerns with discretion and professionalism, ensuring prompt resolution. · Monitor overall service flow, ambience, and presentation to uphold brand standards.

· Assist with billing processes, payments, and reconciliation in accordance with company procedures. · Promote menu highlights, seasonal offerings, and signature experiences to enhance guest engagement and revenue. · Capture and report guest insights to management to support service improvements.

· Ensure strict adherence to food safety, workplace safety, and company SOPs.

Requirements

· 1–2 years of experience in F&B, hospitality, or customer service (fresh graduates with strong service aptitude are welcome). · Confident communicator with strong interpersonal skills and professional presence. · Guest-centric mindset with calm problem-solving abilities.

· Comfortable working in a fast-paced, high-volume CBD environment. · Familiar with reservation systems and POS systems (advantageous). · Well-groomed, proactive, and a collaborative team player. · Able to work shifts, weekends, and public holidays. Lim Beng Hock EA Personnel R1987251 EA Lice