Retail Manager

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, we connect customers and beauty brands within the world's most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

Position Purpose As Retail Manager, you will be responsible for the people, standards, customer experience, and financial and operational management of stores in your area of accountability.

Responsible for support, coaching, and developing your teams to translate the retail plans into tangible actions that enable store leaders and store teams to reach and exceed their agreed targets. Build, develop and implement store and area plans to maximize sales and KPIs performance.

You will excel and enjoy this role if you are ready to actively handle the following missions: Responsible for delivery of all pre-Agreed sales and KPI performance targets through monitoring, identifying opportunities and implementing appropriate actions Ensure the delivery of exceptional retail and operational standards throughout Sephora stores in allocated area of responsibility whilst ensuring delivery of best-in-class customer service across all stores To ensure compliance in all areas of operational activity and drive sales and profitability through the performance, development and coaching of Store Managers, store teams whilst managing within SME Business plan.

Provides leadership, support and direction to the store teams that reflects vision and strategic direction of SME Performance, Productivity & Results Management Leads teams, translating area performance objectives into store sales and KPI targets Monitor, report on performance KPIs and identify areas/store/leadership improvements Monitor store productivity to stay within agreed budgets and coach store managers to drive the right balance quality vs quantity when planning store schedules Customer and frontline obsession, lead by example, live customer and team by being present in stores four days a week Build the Beauty Playground of the Future – through Love (services), Loyalty (Sephora Card) and Differentiation (Offer) Implement agreed Sephora Retail priorities and drive commercial success Develop team, recruit, and identify talent with focus to scale up and prepare potential Sephorans for the next step of career ladder Embraces OMNI retailing, implements agreed measures of success, drives culture change in teams Management of Store Operations: Retail Operations Back of house organization, compliant with all SEPHORA policies and procedures Monitor stock levels on all inventory items.

Conduct inventories on a timely basis/maintain updated inventory records and conduct (semi)annual stock take Responsible for the measurement and effectiveness of all processes.

Provides timely, accurate and complete reports on the operating condition of the organization Recruit and develop exceptional people Optimize and oversee operations to ensure productivity and efficiency Ensure compliance with company's policies and operational guidelines Store Merchandising and Standards Ensure that SEPHORA's merchandising concepts are set up and always maintained.

Store standards of cleanliness and security are maintained. Ensure key product launches and initiatives are fully supported. Customer and People Define, build, and fo