Sr PM, Damage Stds, Worldwide Returns & ReCommerce

In this role, you will own the Damage Standards Program, the objective criteria used to assess returned items and determine their eligibility for resale.

Working at the intersection of customer experience, - 6+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Master's degree - 6+ years of Business strategy or Non-Tech Program Management experience - Knowledge of Excel at an intermediate level (e.

g. , pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - 4+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience - Experience working cross functionally with tech and non-tech teams