Senior Relationship Manager/Regional Relationship Head - Emerging & Growth - Banking

Key Responsibilities: 1. Business Development Strategy: - To assist the Head in delivering Business Development strategy and deliver profitability and asset book numbers in line with the budgets for the Emerging and Mid-Market Business. - To assist Zonal Head in implementing devised business strategy for the zone and tap local network to achieve the budgeted business volumes, Net Interest Income, fees, and asset book. - To initiate cross selling initiatives for generating additional revenues. 2. Relationship Management: - Grow, nurture, and manage relationships across Emerging and Mid-Corporate Houses in the country (CFO, senior management, and promoter levels). - The customer base has to be widened significantly in the segment, SRM/RM has to grow, nurture, and manage a much wider network of relationships across Emerging and Mid Corporate Houses in the zone/country (promoter, CFO and senior management level). 3. Deal Structuring and Documentation: - To set high standards of deal structuring, due diligence and loan documentation. - To have sectoral and product knowledge which enables effective deal structuring and term sheet discussions with the customer. - To conduct detailed due diligence, analysis, evaluation of the deal thereby resulting in high quality appraisal. - To work closely with legal team to ensure that the loan documentation is closed with the customers to the satisfaction. 4. Customer Service: - To maintain constant interactions with the clients, ensure effective customer service standards and superior client satisfaction. - To ensure satisfaction for the portfolio clients and ensure effective servicing for their various requirements from loan processing to information requirements to post disbursement requirements like balance confirmations, NOCs etc. - To resolve issues related to client servicing and co-ordinate with the Risk, OPS, Finance, Credit, and Legal teams. 5. Risk Management and Compliance: - To be aware of risk management and regulatory norms and credit policy/process adherence, conduct portfolio review. - To be aware of all critical policies, processes and documentation for all the products and ensure compliance. - To undertake documentation and KYC formalities for the customers in a seamless manner while managing good TATs. - To keep up to date with the latest developments in the local market and report for any indication of customer defaults, sectoral changes etc. 6. MIS Reporting: - To formulate periodic MIS for the routine activities. - To send periodic reports to Business Heads/Head - Emerging and Growth Markets for potential business opportunities etc. - To report MIS and tracking of targets and personal meeting with clients with status of deals in pipeline.