Manager IT Operations

Most companies use AI to move faster. We believe speed without guidance changes nothing. We design collaborative AI that strengthens human judgment instead of replacing it. By connecting powerful technology to human potential we ensure people don t lose control, but regain it. Our clients don't just execute faster. They adapt in real time. They make better decisions. And they build resilience into the core of their organizations. Organizations that thrive because they change. We are Yuma, one of the fastest-growing digital transformation groups in the Benelux. We were built differently. Bringing together leading expertise in AI, data, technology and creativity to help organizations solve complex challenges and move forward with confidence. To strengthen our managed services team, we're looking for a dynamic dutch speaking Manager IT Operations What will you do? From our sites in Utrecht and Rijswijk our Managed Services teams takes care of managing, monitoring and ensuring the continuity of our client's IT environments ensuring that their business or organisation can continue to operate without fail. • As Manager IT Operations, you are responsible for the overall performance of operational delivery to our Utrecht clients. You bring together people, processes, technology and customer expectations into a high-performing operation. • You act as a key member of the Service Line Management Team, working closely with two fellow Service Line Managers responsible for operations in Rijswijk and Arnhem. • You understand and successfully transform our clients needs for stability and performance of their IT operations and translate this into day to day service delivery by our teams. • Your role combines operational leadership with hands-on execution, you will: • Own operational performance, customer satisfaction, service quality and team development across Operations, Service Management and Project Delivery • Be accountable for project delivery, ensuring projects are delivered on time, within budget and according to agreed quality standards • Establish and monitor KPIs, SLAs, operational reporting and service improvement plans, driving continuous improvement of processes and governance • Strengthen collaboration between Delivery, Operations, Sales, Presales and Customer Success teams to ensure a consistent client experience • Drive resource planning, workforce management and capability development across your teams • Support the further integration of AI, automation and data-driven decision-making throughout the organization • Ensure security, compliance, risk management and business continuity are embedded in daily operations Why this role is different We're not looking for someone who simply keeps operations running. We're looking for someone who understands how people, process, technology and customer expectations interlink, and who can turn that understanding into a scalable operating model. Someone who leads with data, builds trust with technical and customer-facing teams alike, and is comfortable balancing team leadership , being part of our local management, with hands-on execution. Who are you You understand what it takes to run mission-critical IT operations at scale. You bring structure without losing sight of the people delivering the work, and you build credibility through operational rigor, true people skills and a service minded approach. You take ownership, drive improvement, and enjoy contributing to growth and further development of a high-performing organization. You are excited about the opportunities that new ways of working and technologies bring and are eager to join the learning journey that we are on. We'd love to see • A proven track record as a team lead in Managed Services, IT Operations or Service Delivery, with a strong understanding of IT infrastructure and modern IT operations • Experience leading technical and customer-facing teams, with the ability to align people, priorities and business objectives. You present true people skills and enjoy the role of team lead. • Comfort managing multiple stakeholders, from engineers and project managers to customers and executive leadership • A data-driven mindset with a strong focus on measurable outcomes What we offer • A key management role as a team leader ensuring business critical services to our customers • Access to the expertise the Yuma ecosystem where you will onboard in a learning organization with a unique approach to AI transformation • A competitive salary, bonus scheme and attractive employment conditions. • Room for personal development and professional growth • Colleagues known for their craftsmanship, quality, and drive in a dynamic work environment with an informal and open culture Welcome in the team: We will welcome you in our growing company, carefully composed of seven expert companies, each with a clear role, brought together as one integrated system: Xplus (architecture), Luminis (engineering), BPSOLUTIONS (infrastructure), Total Design (brand & strategy), Aprico Consultants & YDS (consultancy & engineering), and B12 Consulting (AI & data).