IT Manager

: Position IT Manager Department Information Technology (IT) Reports To COO, Location Bilaspur, Gurugram (Haryana) Grade / Level Manager Experience Required 8 – 12 Years Key Responsibilities • Hardware Management: Manage procurement, deployment, upkeep and repair of desktops, laptops, servers and peripherals; maintain the IT asset register, warranty/AMC records and plan timely upgrades. • Software Installation & Management: Install, configure, update and license all software; ensure licence compliance, version control and timely patching. • Operating Systems: Install, configure, image, upgrade and troubleshoot Windows client and server operating systems across the organisation. • Printer Management: Manage network printers, scanners and plotters, including drivers, print sharing, consumables and vendor service. • Firewall Management: Configure and monitor the firewall – rules, policies, VPN, web/content filtering and firmware updates – and review security logs regularly. • Endpoint Management: Deploy and manage antivirus/EDR, patch management, USB/device control and data protection on all endpoints. • User Management: Handle user onboarding/offboarding, accounts, access rights and password policies; run the IT helpdesk and provide timely user support. • LAN / WAN / Network Management: Design, maintain and monitor LAN/WAN, switches, routers, structured cabling, VLANs and ISP links with failover to ensure maximum uptime across office, plant and project sites. • Access Point (Wi-Fi) Management: Configure and manage wireless access points/controllers, SSIDs and guest access, ensuring reliable coverage across the office and plant floor. • Server Management (AD Server): Administer Windows Server and Active Directory – domain, DNS, DHCP, Group Policy, file server – along with data backup and disaster recovery. • Business Software Management: Support and maintain user and company-based software such as ERP/accounting, design (CAD) and production/machine software (e.g., Tulus on the automated sheet-metal lines), coordinating with vendors where needed. • Microsoft 365 Administration: Manage the M365 tenant – user licences, Exchange Online mailboxes, Teams, SharePoint/OneDrive, MFA and security/compliance policies. • IT Governance & Vendors: Define IT policies and documentation, manage the IT budget, vendors and AMCs, and report IT status and risks to management. Key Skills & Competencies • Strong hands-on knowledge of Windows Server, Active Directory, DNS, DHCP and Group Policy • Microsoft 365 administration – Exchange Online, Teams, SharePoint/OneDrive, Intune • Networking – TCP/IP, VLANs, routing & switching, VPN; firewall experience (Fortinet, Sophos, SonicWall or similar) • Endpoint security, antivirus/EDR, patch management and backup tools • Hardware troubleshooting of desktops, laptops, servers, printers and network devices • Wireless access point and controller configuration • Supporting ERP and business applications in a manufacturing environment • IT asset management, documentation, budgeting and vendor management • Problem-solving, clear communication and ability to lead IT support across multiple sites Qualifications & Experience • B.E./B.Tech (IT/CS/ECE), BCA/MCA, B.Sc (IT) or equivalent • 8 – 12 years of experience in IT infrastructure management, with at least 3 years in a lead or managerial role • Preferred certifications: CCNA, Microsoft 365 / MCSA, firewall certification (e.g., Fortinet NSE), ITIL • Experience in a manufacturing or industrial organisation will be preferred • Should be based in, or willing to work from, Bilaspur, Gurugram