Digital Business Analyst

✅ Do you have 5+ years' Business Analysis experience within a digital agency, consultancy, or technology services environment? ✅ Have you led client workshops and translated business needs into requirements, user stories, and digital solutions? ✅ Do you have experience delivering websites, CMS, DXP, eCommerce, or other customer-facing digital platforms? If yes, we'd love to hear from you. Overview Our client is an established digital consultancy delivering complex websites, digital platforms, customer experience solutions, and digital transformation initiatives for a diverse portfolio of enterprise clients. We're seeking a Digital Business Analyst to join a growing delivery team, working across discovery, solution design, requirements definition, delivery, and optimisation. You'll collaborate with clients, architects, designers, developers, and project managers to ensure solutions address real business challenges while delivering outstanding digital experiences. Key Responsibilities • Lead discovery workshops and stakeholder engagement sessions • Gather, analyse, and document business and functional requirements • Create user stories, acceptance criteria, process flows, and BA artefacts • Work closely with UX, development, and delivery teams throughout project delivery • Support Agile ceremonies, backlog refinement, and UAT activities • Contribute to project scoping, proposals, and pre-sales initiatives Technical Requirements • 5+ years' Business Analysis experience • Digital agency, consultancy, or technology services background • Strong stakeholder management and workshop facilitation skills • Experience working in Agile delivery environments • Knowledge of digital customer journeys, websites, CMS platforms, and web applications • Excellent communication and requirements documentation skills Desired Experience • Optimizely or other enterprise DXP platforms • CMS implementations and migrations • eCommerce platforms • API and systems integration projects • CRM, analytics, identity, and marketing technology integrations • Digital transformation initiatives • AI-enabled digital experiences Why This Role? • Work on complex digital and transformation projects • Collaborate with cross-functional teams and enterprise clients • Exposure to modern digital platforms, integrations, and AI initiatives • Opportunity to influence solutions from discovery through delivery What's On Offer? • Competitive salary package with performance incentives • Ongoing training and career development • Collaborative and supportive team culture • Exposure to enterprise-scale digital projects If you're a client-facing Digital Business Analyst with strong digital delivery experience and enjoy solving complex business problems, apply now. We'd love to discuss how this opportunity aligns with your experience and career goals.