Collections Officer

Company Description Creditors Management Solutions, established in January 2012, is a growing leader in the field of collections and creditor control, with its main branch based in the UAE.

The company is expanding across the Gulf and Middle East, providing clients with professional, ethical, and effective collection services. It focuses on delivering clear, accurate information to customers about their debts and negotiating amicable solutions to recover bad debts before they reach write-off stage.

The organizational culture emphasizes minimizing client losses, maintaining strong client–customer relationships, and avoiding miscommunication. Core values include achieving collection goals, applying creative problem-solving, and offering advice to debtors to improve their relationships with clients.

Role Description The Collections Officer is a full-time, on-site role based in Ajman, United Arab Emirates. This role is responsible for contacting customers regarding outstanding debts, explaining account status, and negotiating payment arrangements in a professional and respectful manner.

The Collections Officer will review account information, analyze payment histories, and recommend appropriate recovery strategies while adhering to company policies and regulatory requirements.

Daily tasks include maintaining accurate records of interactions, following up on commitments, escalating complex cases when needed, and collaborating with internal teams to support client objectives.

The role also involves providing clear guidance to debtors to help them understand their obligations and preserve positive relationships with clients.

Qualifications

Strong debt collection skills, including negotiating payment plans and managing delinquent accounts. Solid analytical skills to review financial information, assess risk, and recommend effective recovery strategies.

Customer service skills focused on professionalism, empathy, and maintaining constructive client–customer relationships. Clear and confident communication skills, both verbal and written, with the ability to explain complex information simply.

Basic understanding of finance concepts relevant to credit control, account reconciliation, and payment processing. Prior experience in collections, credit control, or a related financial services role is preferred.

Ability to work on-site in Dubai, manage time effectively, and handle multiple cases with attention to detail. Proficiency with office software and collections systems; fluency in English required, additional regional languages are an advantage.