Intermediate CRM Developer

Intermediate CRM Developer Corporate Systems Permanent Today, the Royal College has over 55,000 members, and the vision remains to advance the learning for specialist physicians to deliver the best health care for all. The Royal College partners and collaborates to lead the evolution of specialty medical education and standards; support specialist physicians, learners and teams to continuously improve; and advocate for excellence in specialty medicine by supporting innovation, well-being, equity and person-centered care. We are a national, nonprofit organization established in 1929 by a special Act of Parliament to oversee the medical education of specialists in Canada. Reporting to the Manager, Corporate Systems, the Intermediate CRM Developer is responsible for designing, developing, implementing, and supporting Microsoft Dynamics 365 and Power Platform solutions that enable critical business processes across the organization. Working closely with business units, systems analysts, quality assurance specialists, and technical teams, the role delivers CRM enhancements, integrations, automations, and cloud-based solutions that are secure, scalable, and maintainable. The Intermediate CRM Developer applies modern software development, DevOps, and cloud engineering practices to configure and extend Dynamics 365, Dataverse, Power Apps, Power Automate, APIs, and related technologies. The role contributes throughout the solution lifecycle, including requirements analysis, solution design, development, testing, deployment, documentation, and ongoing support, while ensuring alignment with business needs, security requirements, and platform best practices. Here’s an insight into your typical day-to-day: • Design, develop, configure, implement, and support solutions within Microsoft Dynamics 365, Dataverse, and the Power Platform ecosystem. • Collaborate with business stakeholders, systems analysts, quality assurance specialists, and technical teams to translate business requirements into scalable and maintainable CRM solutions. • Participate in all phases of the solution lifecycle, including requirements analysis, solution design, development, testing, deployment, and ongoing support. • Develop and maintain CRM customizations, integrations, workflows, automations, and cloud-based applications using Microsoft technologies, including Dynamics 365, Dataverse, Power Platform, and Azure. • Design and support integrations between CRM and other enterprise platforms, including web and cloud-based solutions. • Apply secure development practices and contribute to application architecture, performance optimization, reliability, and scalability initiatives. • Participate in code reviews and collaborate with senior developers to ensure adherence to development standards, best practices, and high-quality solution delivery. • Execute unit testing and support integration, accessibility (AODA), and user acceptance testing activities to ensure solutions meet functional, technical, and quality requirements. • Contribute to DevOps practices, including source control, CI/CD pipelines, automated testing, and release management processes. • Develop and maintain technical documentation, including solution designs, architecture diagrams, API documentation, and operational support materials. • Perform ongoing maintenance, troubleshooting, monitoring, and continuous improvement of CRM and integrated solutions to ensure reliability and long-term sustainability. Does this sound like you? • Level of education, training, and experience equivalent to a bachelor’s degree in computer science or related field • 3+ years of experience developing and supporting solutions using Microsoft Dynamics 365, Dataverse, Power Platform, Azure services and REST-based integrations. • Expertise in plugin development, WPF utilities development • Experience with logic apps and Azure function apps • Experience with Azure services, REST APIs and enterprise application integrations. • Experience with Power Apps, Power Automate and Dynamics 365 customization. • Experience with Azure DevOps, GitHub and CI/CD practices. • Experience working in Agile delivery environments. • Strong knowledge of SQL and relational database concepts. • Experience with source control and collaborative development practices. • Ability to create and maintain technical documentation. • Experience with CRM security models, roles and permissions. How to get noticed? Please apply through our UKG recruitment platform with your résumé, covering letters and salary expectations by November, 5 2026. The Royal College invites applications from all qualified applicants. The Royal College is strongly committed to employment equity and diversity in the workplace and encourages applications from Black, racialized/visible minorities, Indigenous/Aboriginal people, women, persons with disabilities, and 2SLGBTQQIA+ persons. We sincerely thank all applicants for their interest; however, we will only contact those under consideration. An eligibility list may be established for similar positions of various tenures. The list will be retained for a maximum period of 3 years. The Royal College supports a hybrid work environment which includes a combination of working both onsite in Ottawa and from home. The Royal College will provide support in its recruitment processes for applicants with disabilities, including accommodation that considers an applicant’s accessibility needs. If you require accommodations during the interview process, please contact careers@royalcollege.ca Please note that the job advertisement will no longer be available once the position has closed. Band 6 - Salary ranges from $68,347.00 to $85,383.00 ---------------------------------------- Développeuse ou développeur intermédiaire, CRM Systèmes organisationnels Poste permanent La conception de solutions CRM et Power Platform novatrices ayant une réelle incidence vous passionne? Vous aimez résoudre des problèmes complexes, développer des applications évolutives et travailler avec les plus récentes technologies Microsoft? Alors, nous avons une occasion pour vous! Postulez d’ici le 5 novembre 2026. Le Collège royal des médecins et chirurgiens du Canada compte aujourd’hui plus de 55 000 membres, mais sa vision reste la même : faire progresser l’apprentissage des médecins spécialistes pour offrir les meilleurs soins de santé à la population. De façon concertée et en partenariat, le Collège royal dirige l’évolution de la formation médicale spécialisée et des normes dans ce domaine, et contribue ainsi à l’amélioration constante des médecins spécialistes, de la communauté apprenante et des équipes professionnelles. En outre, son appui à l’innovation, au bien-être, à l’équité et aux soins centrés sur la personne reflète son engagement à l’égard de l’excellence en médecine spécialisée. Le Collège royal est une organisation d’envergure nationale sans but lucratif créée en 1929 en vertu d’une loi spéciale du Parlement pour encadrer la formation médicale des spécialistes au Canada. Relevant de la ou du gestionnaire, Systèmes organisationnels, vous serez responsable de la conception, du développement, de la mise en œuvre et du soutien de solutions Microsoft Dynamics 365 et Power Platform qui soutiennent des processus opérationnels critiques à l’échelle de l’organisation. En étroite collaboration avec les unités opérationnelles, les analystes de systèmes, les spécialistes de l’assurance de la qualité et les équipes techniques, vous fournirez des améliorations, des intégrations, des automatisations et des solutions infonuagiques sécurisées, évolutives et maintenables. Vous appliquerez des pratiques modernes de développement de logiciels, de DevOps et d’ingénierie infonuagique pour configurer et étendre Dynamics 365, Dataverse, Power Apps, Power Automate, les API et les technologies connexes. Vous participerez à toutes les étapes du cycle de vie de la solution, notamment à l’a