Infinite Computer Solutions - Senior Delivery Director

Role Overview: We are currently hiring for an experienced Delivery Lead to oversee and guide a team of IT professionals in delivering complex IT projects. This is a key role that combines technical expertise, strategic leadership, and excellent client relationship management. Key Responsibilities: Team Leadership: - Lead and manage a team of 20 IT professionals, including developers, business analysts, and QA testers, ensuring all team members are aligned with project goals and objectives. - Provide mentorship, coaching, and performance evaluations for team members, fostering a high-performance, collaborative environment. - Promote a culture of continuous learning, skill development, and innovation within the team. Project Management: - Lead the delivery of complex IT projects from initiation to completion, ensuring projects are delivered on time, within scope, and on budget. - Develop and manage comprehensive project plans, defining key deliverables, timelines, resources, and risk mitigation strategies. - Monitor and report on project progress, ensuring all project milestones are met. Client Communications: - Serve as the primary point of contact for clients, managing all aspects of communication throughout the project lifecycle. - Maintain strong relationships with clients, ensuring that their expectations are met and exceeded. - Provide regular status updates to clients and address concerns promptly, ensuring clear and transparent communication at all stages. Stakeholder Management: - Collaborate with internal stakeholders, senior leadership, and external vendors to ensure alignment with business objectives. - Effectively manage relationships with stakeholders, providing clear visibility into project performance and addressing any potential risks or issues. Risk and Issue Management: - Identify potential risks to project success and develop strategies to mitigate those risks early in the project lifecycle. - Proactively resolve project issues, escalating to senior management as needed to ensure timely resolutions. Continuous Improvement: - Lead post-project reviews to identify lessons learned and implement improvements for future projects. - Foster a culture of process improvement and share best practices across teams to enhance overall delivery performance. Qualifications: Education: - Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. A master's degree is a plus. Experience: - Minimum 15-17 years of experience in IT project management, with at least 5 years in a leadership role managing teams of 15+ people. - Proven track record of delivering complex IT projects on time, within scope, and on budget. - Extensive experience in client communications, managing expectations, and aligning project objectives with business needs. Skills: - Strong leadership and team management skills, with a focus on building high-performing teams. - Exceptional communication skills, with the ability to engage effectively with both technical and non-technical stakeholders. - Deep understanding of project management methodologies, including Agile, Scrum, and Waterfall. - Proficiency in project management software (e.g., JIRA, Microsoft Project, Asana). - Advanced problem-solving abilities and strategic thinking. Certifications: - Project Management Professional (PMP) certification or Agile/Scrum certifications are required. - Additional certifications related to IT or project management are a plus. Key Competencies: - Proven ability to lead large, cross-functional teams, driving them to successful project outcomes. - Ability to manage and nurture client relationships, ensuring projects deliver business value. - Ability to think strategically, aligning project outcomes with business goals, while solving problems creatively. - Expertise in managing multiple high-priority projects simultaneously, with an emphasis on resource allocation and time management.