Business Analyst (Life Insurance Claims)

The department of Business Excellence comprises a team of Business Analysts that bridges business, operations, and technology teams to drive value-driven solutions.

The team is responsible for end-to-end business analysis, including requirements elicitation, process optimisation, solution validation through testing, and training of operational users on new implementation.

By combining strong domain expertise with structured methodologies, the team ensure solutions are fit-for-purpose, adopted effectively and embedded into day-to-day operations.

ABOUT THE ROLE: The candidate will provide Business Analysis support for cross-functional initiatives, including product launches, claims transformation, operational process improvements, workflow automation, and regulatory Business and IT projects.

The role will work closely with business, operations, and technology stakeholders to gather and document requirements, perform impact assessments, support solution design, coordinate testing activities, and ensure successful implementation.

The incumbent is expected to develop strong insurance domain knowledge in the assigned business areas, act as a key liaison between business and IT teams, and support the delivery of effective solutions that meet business objectives and operational needs. KEY RESPONSIBILITIES INCLUDE:

Requirements

Elicitation and AnalysisElicit Product Specification, Business requirements, Functional specifications, User stories and work-related materials, analyse systems gaps and business processes.

Assess the feasibility, benefits, and risks of proposed IT solutions, and recommend process improvements to enhance operational efficiency.

Partner with business stakeholders to capture and document detailed requirements, lead walkthroughs, and review sessions, and secure formal sign-off to ensure accuracy and alignment with business objectives.

Solution Delivery & User Acceptance TestingSupport solution design and implementation, ensuring requirements are translated