Serosoft - Product/Solution Specialist

: About the Role : We are seeking a detail-oriented, tech-savvy, and customer-centric Product / Solution Specialist to champion product adoption, engagement, and growth within our existing customer base. This pivotal role lies at the intersection of product knowledge, customer success, and sales enablement - playing a critical part in identifying expansion opportunities and driving customer satisfaction through proactive support and solutioning. Responsibilities : Sales Support : - Collaborate with sales teams to understand customer needs and business challenges. - Participate in discovery sessions, requirement workshops, and customer meetings. - Provide expert guidance on product features, capabilities, and fit to business problems. - Deliver high-quality demonstrations. Solution Design Documentation : - Prepare and deliver responses to RFPs, RFIs, and technical questionnaires. - Work with product and engineering teams to create feasible solution configurations. Product Domain Expertise : - Maintain deep knowledge of company products, competitive landscape, and market trends. - Provide feedback to product teams on customer requirements and enhancement opportunities. - Assist in creating pre-sales assets such as slide decks, solution blueprints, and demo environments. - Ability to create POCs based on the client's requirements. Customer Engagement Relationship Management : - Build trusted relationships with prospects and key stakeholders. - Act as a technical advisor throughout the sales cycle. Education Experience : - Minimum 5 years of relevant experience. - Preferred from the Ed-Tech domain. - Ed-Tech Higher Education knowledge is a key advantage. - Candidates with rich experience in the ERP domain. - Good communication skills. Skills Competencies : - Deep understanding of product lifecycle, Agile development methodologies, and feature prioritization frameworks. - Strong analytical and critical thinking skills to interpret product usage and customer behavior. - Excellent written and verbal communication skills. - Experience in SaaS, customer success, product marketing, or a similar role. - Ability to understand and clearly explain complex product features and benefits. - Self-starter with a growth mindset and customer-centric approach. - Excellent collaboration abilities across cross-functional teams. - Experience working in fast-paced environments with complex enterprise products. Desirable Attributes : - Experience with education software, ERP systems, or large-scale enterprise solutions. - Familiarity with tools like JIRA. - Strong presentation skills - able to communicate findings to both technical and non-technical stakeholders. What We Offer : At Serosoft, we believe in fostering a culture of innovation, collaboration, and excellence. Discover what makes Serosoft the perfect place to thrive : - Learning Growth : We support your professional development at every step. - Cutting-Edge Technologies : Engage in pioneering and innovative projects. - Global Opportunities : Expand your horizons and work on international assignments. - Exciting Events Outings : Enjoy vibrant celebrations and team activities. - Best of Breed Compensation : Competitive pay that rewards your skills contributions. - 5 Days a Week : Embrace a healthy work-life balance. - Group Health Insurance : Your health and well-being are our priority. - Open-Door Policy : Your ideas and feedback are always welcome. - Beautiful Office in Indore : Work in India's cleanest city, right in the heart of it.